DNS error 80151903 on Xbox 360 while connecting to Xbox live

Hello there @HamzaAli_882, I hope everything is going well!



Thank you for reaching Microsoft Xbox Forum support. I am sorry to know about your issue; However, we have multiple detailed troubleshooting steps for this matter on the official Xbox website to help you take care of it. Before going through the troubleshooting steps mentioned on the link I was referring to, I would like you to go through the following steps to clear your Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the 360 network troubleshooting steps that can help sort this out for you.



The first link: Troubleshoot your Xbox 360 network connection | Xbox Support

The second link: Troubleshoot your Xbox 360 network connection speed | Xbox Support

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Hi,

Did you try opening the ports that are required for Xbox Live? see https://support.xbox.com/en-CA/xbox-360/networking/network-ports-used-xbox-live

You can also follow these steps described here;

https://support.xbox.com/en-US/xbox-360/networking/connection-error-solution

You can also try setting fixed DNS servers. you can use the ones provided by your ISP or use Google DNS 8.8.8.8 & 8.8.4.4

1. Press the Guide button on your controller, go to Settings, and then select System Settings.
2. Select Network Settings.
3. Select Wired Network or the name of your wireless network.
4. Select Configure Network.
5. On the Basic Settings tab, select DNS Settings.
6. Select Manual.
7. Select Primary DNS Server.
8. Enter the first number you wrote down, and then select Done.
9. Select Secondary DNS Server.
10. Enter the second number you wrote down, and then select Done.
11. Select Done again.
12. Press the B button on your controller and then select Test Xbox Live Connection.

Hello! Thanks for reaching out on the forums. Here are some steps that might help resolve your issue.

Like many other network devices, the Xbox 360 uses the domain name system (DNS) to translate Internet addresses into numerical Internet protocol (IP) addresses. If the console is unable to retrieve the values for the DNS, the Xbox 360 will not be able to
connect to the Xbox Live network properly. The following demonstrates how to resolve most issues surrounding DNS errors, which can be caused by faulty networking equipment or incorrectly set DNS values.

1. Turn off the Xbox 360 console by pressing the power button on the front of the console. If you have a wireless networking adapter installed, unplug it from the USB port. Turn off all wired or wireless hardware capable of supplying an Internet connection
   to the Xbox 360 console; this includes wired and wireless routers and modems.
   
2. Turn on the modem and allow it to fully restart. Then, turn on the wired or wireless router connected to the Xbox 360 console and allow it to fully restart. Repeat this process for every other piece of hardware connected to the console.
   
3. Turn on the Xbox 360 console and scroll to “My Xbox”. Select “System Settings” and then select “Network Settings”. Choose between “Wired Network” or “Wireless Network” and then select Test Xbox Live Connection. Allow the test to fully complete. If any DNS
   errors persist, move on to the next step.
   
4. Enter a manual DNS value for use with the Xbox 360 console. This value can be retrieved from your computer by checking its network settings, or by contacting your ISP. Make sure to copy the values down on a piece of paper. After acquiring the correct DNS
   values, select the wired or wireless network you’re using on your console and select “Configure Network." Choose “DNS Settings” on the “Basic Settings” tab and select Manual. Select “Primary DNS Server” and enter the first DNS value. Select “Secondary DNS
   Server” and enter the second DNS value. Afterwards, test the Xbox Live connection once more.
   
5. Use a direct connection to your modem if you still have DNS errors. Directly plug your Xbox 360’s Ethernet cable into the modem. If the DNS error is resolved, you may be having problems with your router. Consult the router’s instruction manual for how to
   resolve this problem.

Hello Swatdee Kasp,

please check the followling link for a guide on how to connect
support.xbox.com/.../cant-connect-to-xbox-live-wizard.

For troubleshooter check this link
support.xbox.com/.../connection-issues

If you have problems with your DNS check this link
support.xbox.com/.../error-your-dns-server-cant-resolve-978847

If nothing of all these work please report back.

Hi guys'

Ovechkin - what error do you receive after doing the xbox live connection test?

support.xbox.com/.../connect-xbox-live

Venator - What error is give when you run the test? DNS/MTU NAT?