DLC was entered on wrong account

Discus and support DLC was entered on wrong account in XBoX Games and Apps to solve the problem; Tried downloading DLC on stepsons account and it wouldn't let me so I did it under his moms. Now he doesn't have access to it. I need it moved but... Discussion in 'XBoX Games and Apps' started by LeeCummings2, Nov 20, 2020.

  1. LeeCummings2
    LeeCummings2 Guest

    DLC was entered on wrong account


    Tried downloading DLC on stepsons account and it wouldn't let me so I did it under his moms. Now he doesn't have access to it. I need it moved but there is no way to email to fix it.

    :)
     
    LeeCummings2, Nov 20, 2020
    #1
  2. GMS1stLDYCannon Win User

    DLC was entered on wrong account

    Hello, sorry the DLC cant be moved from one account to another. I would try to call in and speak with a representative to see what can be done. Normally all sales are Final when it comes to DLC, so its up to them as how they will handle it.
  3. mandswarren Win User

    Wrong account info entered

    Ive tried the first one with no joy coz it needs details for an account that doesnt exist. ill give the second one ago.

    thanks
  4. M3tal Daz3 Win User

    Code enters on the wrong account

  5. Mister Darcy-9112DFB Win User

    Wrong account info entered

    Hey there, ModelHealer72. Did you wait for a response from the Accounts team? They should get back to you shortly so hang in there!
  6. XBF Erick C Win User

    Code enters on the wrong account

    Hey there iGenessix

    Sorry to hear you have run into this problem.

    Unfortunately we are unable to transfer this currency from account to account. The currency in this case would need to be used under the account in which it was redeemed.

    Here is a link to the
    Microsoft gift cards terms and conditions     for a better understanding for this.
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DLC was entered on wrong account

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