Dlc not received due to error but got charged.

Discus and support Dlc not received due to error but got charged. in XBoX Games and Apps to solve the problem; I tried to buy the prime access and accessories for warframe on my series s but it gave me an error and didn’t complete the transaction but I still got... Discussion in 'XBoX Games and Apps' started by Thirtyoddsix, Jun 29, 2021.

  1. Thirtyoddsix
    Thirtyoddsix Guest

    Dlc not received due to error but got charged.


    I tried to buy the prime access and accessories for warframe on my series s but it gave me an error and didn’t complete the transaction but I still got charged. How do I fix this quickly as I have no receipt since it didn’t technically complete the transaction but still took my money?

    :)
     
    Thirtyoddsix, Jun 29, 2021
    #1
  2. XBF Zineb F Win User

    Dlc not received due to error but got charged.

    You will need to contact the online support to check what's going on from their end. Access Contact us | Xbox Support. Follow the instructions after clicking on the green button "Contact us" and choose to get help either from an online chat agent or request a callback. Make sure the region on the support website is set to your correct region in order not to find issues with the steps.
  3. Prince of ARK Win User

    COD Ghost Imagefile error

    I have downloaded almost all if not all of the DLC and constantly receive the error. It also kicks me from multi player due to said error.
  4. Francia J. Win User

    Charged but didn't receive the product due to an error.

    Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

    Just a friendly reminder though that all successful transactions are added to our order history in real-time. Kindly sign in to https://account.microsoft.com/billing/orders and then check if the first transaction is visible. If not, you may need to reach out to your bank to check the charge since it didn't pushed through.
  5. Anniekat25 Win User

    Xbox Microsoft Store error “Oops. Not sure what happened there. Please try again later”

    I was charged and received what I bought due the error but I just responded to the email saying they denied my refund with further proof that the store had an error AND talked to a support person as well. That worked for me.
  6. GRIMMFLOWS 6 14 Win User

    Purchasing games but not downloading issue

    Yeah I recently purchased a dlc pack my account was charged, but I got an error message and my purchase did not download. Hopefully there will be a fix coming soon
Thema:

Dlc not received due to error but got charged.

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