DLC for Sims 4 isn’t working

Discus and support DLC for Sims 4 isn’t working in XBoX Games and Apps to solve the problem; Ok so yesterday i bought the Sims 4 seasons expansion pack and after it downloaded i went to a game too check it out. it wasnt there so i left the game... Discussion in 'XBoX Games and Apps' started by lillyVia, Feb 12, 2019.

  1. lillyVia
    lillyVia Guest

    DLC for Sims 4 isn’t working


    Ok so yesterday i bought the Sims 4 seasons expansion pack and after it downloaded i went to a game too check it out. it wasnt there so i left the game and hovered over the little seasons thing under my collection and it said i need to download to use.
    My sister suggested that i uninstall all of my sims stuff and reinstall it, so i did that and it didnt work... idk what to do now..

    :)
     
    lillyVia, Feb 12, 2019
    #1
  2. lillyVia Win User

    DLC for Sims 4 isn’t working

    I went to manage game and add-ons on the sims and the add on is under the installed and downloaded list but it isnt in the game.
  3. choppyseize Win User

    DLC for Sims 4 isn’t working

    Try going to manage games and apps and see if there is additional downloads available there under the game itself.
  4. XBF Lance J Win User

    DLC for Sims 4 isn’t working

    Hey Lily,

    Thank you for reaching out! If you haven't already done so, try
    removing and re-adding your account
    by doing the following:

    1. Press the Xbox button
      to open the guide.
    2. Select System > Settings > Account
      > Remove accounts.
    3. Select the account that you want to remove, and then select Remove to confirm.
    4. When you're finished, select Close.
    Once you sign back in, go ahead and try launching the Sims. Let us know how it goes! :D
  5. ThePouchBear Win User

    DLC for Sims 4 isn’t working

    If it shows as downloaded under the game tab, it may be an issue with the game itself. Have you tried the developer's forums as well?
  6. Lucas Lauer Win User

    The Sims 4 DLC not working.

    Hello, Dark Element. Thanks for reaching out. I'm an Independent Advisor and Microsoft Xbox user. I'll be glad to help you out.

    Can you see the DLC on your account order history? Is it showing as complete?
    https://account.microsoft.com/billing/orders

    When you say you can't access it, you are able to see and download it on the console but can't open it, or you can't even download it? Also, do you get any error message?

    If you want a refund on your digital purchase, please refer to:
    http://xbox.com/refunds
Thema:

DLC for Sims 4 isn’t working

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