DLC for Sims 4 isn’t working

lillyVia · Feb 12, 2019

Ok so yesterday i bought the Sims 4 seasons expansion pack and after it downloaded i went to a game too check it out. it wasnt there so i left the game and hovered over the little seasons thing under my collection and it said i need to download to use.
My sister suggested that i uninstall all of my sims stuff and reinstall it, so i did that and it didnt work... idk what to do now..

:)

lillyVia

I went to manage game and add-ons on the sims and the add on is under the installed and downloaded list but it isnt in the game.

choppyseize

Try going to manage games and apps and see if there is additional downloads available there under the game itself.

XBF Lance J

Hey Lily,

Thank you for reaching out! If you haven't already done so, try
removing and re-adding your account by doing the following:

Press the Xbox button
to open the guide.
Select System > Settings > Account
> Remove accounts.
Select the account that you want to remove, and then select Remove to confirm.
When you're finished, select Close.

Once you sign back in, go ahead and try launching the Sims. Let us know how it goes!

ThePouchBear

If it shows as downloaded under the game tab, it may be an issue with the game itself. Have you tried the developer's forums as well?

Lucas Lauer

Hello, Dark Element. Thanks for reaching out. I'm an Independent Advisor and Microsoft Xbox user. I'll be glad to help you out.

Can you see the DLC on your account order history? Is it showing as complete?
https://account.microsoft.com/billing/orders

When you say you can't access it, you are able to see and download it on the console but can't open it, or you can't even download it? Also, do you get any error message?

If you want a refund on your digital purchase, please refer to:
http://xbox.com/refunds

DLC for Sims 4 isn’t working