Dishonored DE - english version in german and austrian stores

Discus and support Dishonored DE - english version in german and austrian stores in XBoX Games and Apps to solve the problem; Hi, there are more and more complains from people in the german forum, that they have purchased Dishonored DE from the german or austrian store, but... Discussion in 'XBoX Games and Apps' started by EXLEX, Jun 19, 2016.

  1. EXLEX
    EXLEX Guest

    Dishonored DE - english version in german and austrian stores


    Hi,

    there are more and more complains from people in the german forum, that they have purchased Dishonored DE from the german or austrian store, but received the english version. I know that the disc version is 100% german.

    Please tell me here when this issue is fixed so I can tell them to reload the game.

    Many thanks

    :)
     
    EXLEX, Jun 19, 2016
    #1
  2. EXLEX
    EXLEX Guest
    Think I understand the problem now !

    @ M3tal Daz3

    Dishonored (360) is not the problem ! The Definitive Edition (ONE) is !

    The problem is, that Bethesda published an "english, french, spanish" version and a "french, italian, german, spanish" version. But the language for the Definitive Edition in the german and austrian store was based on the "english, french, spanish" version.

    So if the game does not support the language, it doesn't matter what your console is set to !

    Let's just wait what the Support will tell us ! ; )
     
    EXLEX, Jun 19, 2016
    #2
  3. EXLEX
    EXLEX Guest
    Think I understand the problem now !

    Sorry that I have to open a new thread about the Dishonored issue but thanks to your answer I think I do understand the mayor problem about the language issue of that game now;

    The publicher submitted different versions to Microsoft !

    In the original thread You suggested that the language of the Defintive Edition is transfered by the digital version of the 360 version and the 360 version is not offered in german. But that's not true ! It seems that Bethesda submitted different versions
    to Microsoft.

    Here is the
    LINK
    to the offer of Dishonored 360 in the US store. Under "Overview" you find the following information;

    "The Games on Demand version supports English, French, Spanish."

    Here is what is shown when You follow the
    LINK
    to the german store ! Under "Übersicht " you get this;

    " Die Games on Demand-Version unterstützt Französisch, Italienisch, Deutsch, Spanisch" (don't really have to translate that, right ? ; ) )

    So the upload of the Definitive Edition in the german and austrian store was based on the version of the 360 version in the US store !

    As Bethesda already answered, they gave the right version(s) to Microsoft, but MS put the wrong version to the german and austrian stores.

    I hope these informations help to solve this issue ! Wouldn't it a pity if they localised the game and then it's not offered ?! ; )

    THX
     
    EXLEX, Jun 19, 2016
    #3
  4. EXLEX
    EXLEX Guest

    Dishonored DE - english version in german and austrian stores

    Great !

    3 weeks later - nothing happened and no response ! The Deinitive Edition of Dishonored is still offered as the english version.

    One of the affected customers contacted Bethesda and got following answer:

    " Vielen Dank, dass Sie das Bethesda Support Team kontaktiert haben.

    Ich heiße Nadja. Gerne assistiere ich Ihnen bei Ihrem Problem.

    Es tut mir schrecklich leid, dass es passiert ist. Bitte, wenden Sie sich unter Xbox One Support | Xbox 360 Support | Xbox Live and Billing Supportan den Xbox-Kundensupport, da es ein Problem mit der Spiel-Version, die auf XBOX Store hochgeladen
    wurde, ist und wir leider keinen Einfluss darauf haben. Wir haben keinen Zugriff auf das XbOX Store und können das Problem leider nicht weiter untersuchen. "

    Means they don't have influence of the uploaded version and he should reach out for the Xbox Support !

    But however, we the customers have a Microsoft console and we purchase in the
    Microsoft store ! Why should we talk to anyone else but
    Microsoft
    anyway ? Is it our job to take care of the Microsoft store ?

    We give you feedback and we expect that Microsoft takes care of it ! We don't really care who is responsible for an issue, we just want it to be fixed and
    not to be ignored !

    So get down on it ! soon !
     
    EXLEX, Jul 10, 2016
    #4
  5. Hey, EXLEX! The Xbox 360 version of this game (the original
    Dishonored
    ) does not come in German on the digital version. This generally transfers over to the Xbox One. Disc versions are not the same as digital versions. If you would like this changed, you would need to reach out to Bethesda, as we have no way to
    add in a language for their game unless they give it to us like that. Sorry for the delay in responding, we get really busy around E3 here in the US. Dishonored DE - english version in german and austrian stores :)

    Because languages are based on what the developer/publisher submits to us, and there is no troubleshooting that we are able to do, this thread is going to be locked. If you need assistance with any other support issue, please post up a new detailed thread
    so that our community can work on helping you out. Thanks for understanding!
     
    Misses Quinzel, Nov 2, 2018
    #5
  6. Misses Quinzel Win User

    Dishonored DE - english version in german and austrian stores

    Hey, EXLEX! The Xbox 360 version of this game (the original
    Dishonored
    ) does not come in German on the digital version. This generally transfers over to the Xbox One. Disc versions are not the same as digital versions. If you would like this changed, you would need to reach out to Bethesda, as we have no way to
    add in a language for their game unless they give it to us like that. Sorry for the delay in responding, we get really busy around E3 here in the US. :)

    Because languages are based on what the developer/publisher submits to us, and there is no troubleshooting that we are able to do, this thread is going to be locked. If you need assistance with any other support issue, please post up a new detailed thread
    so that our community can work on helping you out. Thanks for understanding!
  7. EXLEX Win User

    Dishonored DE - english version in german and austrian stores

    Great !

    3 weeks later - nothing happened and no response ! The Deinitive Edition of Dishonored is still offered as the english version.

    One of the affected customers contacted Bethesda and got following answer:

    " Vielen Dank, dass Sie das Bethesda Support Team kontaktiert haben.

    Ich heiße Nadja. Gerne assistiere ich Ihnen bei Ihrem Problem.

    Es tut mir schrecklich leid, dass es passiert ist. Bitte, wenden Sie sich unter https://support.xbox.com/an den Xbox-Kundensupport, da es ein Problem mit der Spiel-Version, die auf XBOX Store hochgeladen
    wurde, ist und wir leider keinen Einfluss darauf haben. Wir haben keinen Zugriff auf das XbOX Store und können das Problem leider nicht weiter untersuchen. "

    Means they don't have influence of the uploaded version and he should reach out for the Xbox Support !

    But however, we the customers have a Microsoft console and we purchase in the
    Microsoft store ! Why should we talk to anyone else but
    Microsoft
    anyway ? Is it our job to take care of the Microsoft store ?

    We give you feedback and we expect that Microsoft takes care of it ! We don't really care who is responsible for an issue, we just want it to be fixed and
    not to be ignored !

    So get down on it ! soon !
  8. EXLEX Win User

    Think I understand the problem now !

    @ M3tal Daz3

    Dishonored (360) is not the problem ! The Definitive Edition (ONE) is !

    The problem is, that Bethesda published an "english, french, spanish" version and a "french, italian, german, spanish" version. But the language for the Definitive Edition in the german and austrian store was based on the "english, french, spanish" version.

    So if the game does not support the language, it doesn't matter what your console is set to !

    Let's just wait what the Support will tell us ! ; )
  9. A to the K84 Win User

    Transformers: War for Cybertron Pegi unspielbar in Englisch

    I got the exactly same problem with that game.

    like deadly honest, I´m from austria too and I bought that game recently in an austrian store called "libro".

    Libro is pretty huge in austria and normally everything´s fine. except with that game.

    it´s the pegi 12 version. the package and the manual are in english, but the game does not run in english or german.

    the region were my account is registered to does match my physical location. I got the old elite version with 120 GB

    is there a possibility to download a german or an english audio track?

    I´m starting to get frustrated about that :(
  10. multivitamin599 Win User

    Dishonored ist nur auf Englisch [Translation: Dishonored is in English only]

    Hallo

    Dishonored Dishonored Definitive Edition im XBOX Store gekauft,

    aber alles in Englisch?????

    XBOX ist aber auf deutsch eingestellt.

    Gibt es eine Lösung?

    [Translation: Hello

    Dishonored Dishonored Definitive Edition purchased XBOX Store,

    but all in English ?????

    XBOX is however set to German.

    Is there a solution?]
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Dishonored DE - english version in german and austrian stores

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