Disgusting Update

Update: Microsoft has shipped my replacement console. I'm still super-impressed with their customer service, and utterly disgusted by FedEx's.

I've seen the august update and still they didn't address the controller issue . No words can explain the disgust i have with this company.

[quote user="xo W0LFIE ox"]

It`s one thing to ban a gamer tag but if that account was used on friends consoles as well then they could also have their consoles banned!
That is the risk everyone takes when they allow friends/family to use their console. That is also why MS recommends they be monitored by the owner.

Just goes to show what a *** up CoC that is!.

Doesn't matter, YOU agreed to it.

As his own consoles not even banned.

That is why I recommended you take his console. Maybe now it will sink in.

While I`m all for banning account holders for cheating etc. Banning a console that's not even the account holders in the 1st place. Is beyond belief. After all it was Microsoft that made it easy to move an account by usb from one console to another. If I`m
at work I have no control what he is doing with his gamer tag on my console why he is downstairs. Unless I take everything of mine with me to work.

You don't need a USB to move an account from one console to another. All you need to do is recover it onto one. MS doesn't care who owns the console, what they care about is if the person using it is following the rules they agreed
to obey while using their service.

And to have no course of even remotely trying to get it unbanned is even worse.

Once a console is banned is not reversed. There have been an extreme few cases where they have undone a ban but that is like seeing Haley's Comet.

And all this on top of Microsoft taking money off an expired credit card of mine 2 months ago.

That would have been YOUR fault. It is our responsibility to keep our payment information up to date. MS has absolutely no way of knowing when a credit card is going to expire.

I think I`ve just about had enough of this establishment!.

Okay. You're free to go. Gaming is a choice.

I hear a PS4 calling.

What's that sound like?

Good job Microsoft don`t do car insurance.

Otherwise if your car gets stolen and the thief mows down a pedestrian.

They would hold the policy holder responsible.

They probably would if you didn't report it to the police in a timely manner or keep your payments up to date.

[/quote]

There's no real way to determine which account "owns" a console, you could look at the one that's on it the most, but there's no guarantee that it didn't just change hands, or that the account that's on it the most isn't a non-owner that happens to use it
more than the owner.

They ban the console that they determine to have breached the Terms, Sony will likely do it the same way.

In response to Microsoft having the right to ban a console without warning, notice or explanation, yes, they do, as stated in the CoC which I linked to you in an earlier post. It states at the bottom:

"MICROSOFT IS NOT OBLIGATED TO SEND YOU A WARNING BEFORE THESE ACTIONS OCCUR. If your account is suspended while you are participating in a tournament or competition, Microsoft assumes no liability in the loss of any potential prizes or recognition related
to the tournament or competition. Microsoft is not obligated to monitor every post or activity, but has the right to remove any post or take action against any user.

Microsoft reserves the right to remove at any time, without notice, any user-created content, account, or device from the Services for actions determined to be in violation of this Code of Conduct or Terms of Use. Microsoft also reserves the right to immediately
terminate or suspend a user for violations.

UPON RECEIVING A PERMANENT SUSPENSION, ALL CONTENT LICENSES, GOLD MEMBERSHIP TIME, AND MICROSOFT ACCOUNT BALANCE ASSOCIATED WITH THE SUSPENDED ACCOUNT ARE FORFEITED."