Disc‑to‑Digital game reviews are being flagged as “Off Topic” and removed — possible...

In the Insider App, I only have access to Delta and Omega features, no beta or others versions on my Series X console, now I know my reviews are not always good, but I never wrote anything under my Windows 11 pc, so this problem must be then related to the console itself, and the Insider, as like many users I went into it for the Discs to digital feature, I also own a PS5 Pro, so I have options, if Microsoft breaks the Series X while trying to adding this stuff.

I wanted to report something odd happening with the Microsoft Store review system on Xbox, especially when reviewing Disc‑to‑Digital titles. I

After posting a review for a Disc‑to‑Digital game directly on an Xbox console, the review was immediately:

• flagged as “Off Topic Comments”
• removed from the listing
• and the user’s name/gamertag disappeared from the review section

The Store also labeled the violation under “Microsoft Store on Windows”, even though the review was written entirely on Xbox and not on Windows 11 or the Windows Store.

It looks like Disc‑to‑Digital entitlements are being treated like standard Windows Store products, and the automated moderation system may be incorrectly flagging console‑specific feedback (disc conversion behavior, entitlement activation, etc.) as “off topic,” even though those topics are directly relevant to Disc‑to‑Digital.

Another issue:
When posting reviews for Disc‑to‑Digital titles, the review often shows 0 likes, no visible username, and sometimes doesn’t appear publicly at all. It’s unclear whether these reviews are actually visible to other users or if they’re being auto‑hidden.

If Disc‑to‑Digital titles aren’t meant to receive user reviews, the review box probably shouldn’t appear. But since the feature allows reviews, it seems like the moderation system is misclassifying them.

This may be a bug or unintended behavior in recent Insider builds, especially for users in the Delta ring, where Store moderation and backend systems are sometimes updated.

Just wanted to surface this so the team is aware. If anyone else has seen similar behavior, feel free to chime in.

The Email itself reads like this, from this web address. (noreplydigitalsafety@microsoft.com)

Violation of Microsoft terms of use or policy -- is the heading of email

Violation of our policy

Hello Users Name here

Content associated with your account was detected by Microsoft as violating our terms and policy or code of conduct. The details are as follows:

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Service or product used: Microsoft Store on Windows Policy violated: Off Topic Comments Actions taken: We have removed the content in violation.​

If you believe that this determination is incorrect, please submit an appeal. You have 6 months to appeal this violation.

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Submit an appeal​

European Union citizens only: Should any appeal you submit to Microsoft not be resolved, you are entitled to select any out-of-court dispute settlement body within the European Union that has been certified by the Digital Services Coordinator of the European Union Member State where the settlement body is established to resolve such dispute. Read more >

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submitted by /u/RobsOriginal_SeriesX
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