Discrepancy between Purchase date vs. Transaction Competion date

Discus and support Discrepancy between Purchase date vs. Transaction Competion date in XBoX Sales and Promo to solve the problem; I am writing in regards to a digital purchase made in the beginning of January. I went to purchase The Solus Project which was recently on a Games With... Discussion in 'XBoX Sales and Promo' started by Spictacular4Evr, Jan 23, 2018.

  1. Discrepancy between Purchase date vs. Transaction Competion date


    I am writing in regards to a digital purchase made in the beginning of January. I went to purchase The Solus Project which was recently on a Games With Gold sales promotion for 70% off. I browsed the sales on the last day of sales and made this purchase
    then. It was supposed to be $6

    Apparently the transaction completion date was several days after this on January 5th and my credit card was charged January 6th. This would not be a problem accept for the fact that this discrepancy of time caused me to lose the promotion price. Instead
    of $6 I was charged the full price of $19.99

    I spent several days going back and forth with Customer Support and was finally directed to post on this forum. I am looking for either a return of the item or credit to y account for the difference of $13

    The customer support person told me that for whatever reason my credit card withheld the funds which delayed the transaction. I am unsure if this is trackable via your systems... I would be forever grateful if you could assist me with this issue.

    Thank you,

    Manny C.

    :)
     
    Spictacular4Evr, Jan 23, 2018
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    Have Not Received 50,000 Reward Credits

    Hello AKA Da BIZNESS,

    From the FAQ for that offer:





    When will I receive my Rewards Credits?

    Your 50,000 Rewards Credits should appear as pending within 15 days of your console’s shipping date.





    Since your purchase was made on the 17th, it is too early for those Credits to appear as pending. However, we do see that there is a discrepancy between our terms and conditions and our FAQ, and are reaching out to our promotions team for clarification on
    this. Apologies for the confusion.
     
    XBLRewards8, Jan 23, 2018
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    Pre-order punchcard - only 2 of 3 games registered

    Hello Ravage NZ,

    Apologies for the inconvenience. After investigating, your MX vs ATV purchase did not award a punch. This was due to that purchases's product information listing the early access date as the release date, causing your purchase to not be listed as a pre-order.
    We will adjust your account for completion of the offer. You should see the changes shortly.
     
    XBLRewards8, Jan 23, 2018
    #3
  4. Smwutches
    Smwutches Guest

    Discrepancy between Purchase date vs. Transaction Competion date

    Unfortunately you would need to continue working directly with support as refunds are not given via the forums. I'm not sure why they would send you here.
     
    Smwutches, Jan 23, 2018
    #4
  5. Smwutches Win User

    Discrepancy between Purchase date vs. Transaction Competion date

    Unfortunately you would need to continue working directly with support as refunds are not given via the forums. I'm not sure why they would send you here.
  6. Georges C. Win User

    HDMI Port Broken - Xbox Series X

    Hello again, from what I could see you're in Australia or I'm mistaken, if it is, australia has two years warranty for the consoles.

    What may be happening is a discrepancy between the date you purchased the console and the date on the system, if that's the case you'll have to contact Xbox customer service via chat so they can do the procedure for you.
  7. Sodangidni Win User

    They gave me the refund but it was taken out my account straight after

    A billing cycle is the period of time between billing statements, also known as the date range which you’re billed for transactions using your credit card.
  8. CollapseControl Win User

    Battlefield 3

    Confidence with Bad Company 2 competing with Modern Warfare 2, low, release date 4 months later.

    ..

    Confidence with BF3 competing with MW3, High, release date 1 month BEFORE.
  9. WhowantsToRock7 Win User

    Pre-order vs sale

    I have to say that after looking at all the comments that it is interesting how it is almost split down the middle between pre order vs. 3 games on sale. Myself I would go for the 3 games on sale and wait until a later date to purchase the game that I
    considered to pre order. Gives me an opportunity to get some feedback from those that purchased the game. If I like what I see and how the reaction is to the game then I will purchase it, but the hype built up on pre order games never made me enthusiastic
    to do so, let alone purchase the game at a later date.
Thema:

Discrepancy between Purchase date vs. Transaction Competion date

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