Discount offered, but not applied

Discus and support Discount offered, but not applied in XboX Insiders to solve the problem; My Xbox subscription was running out, and I had auto renew turned off. I wanted to avoid getting the new charge of $29.99, so I turned the auto renew... Discussion in 'XboX Insiders' started by /u/TheRoscoeVine, Oct 12, 2025.

  1. /u/TheRoscoeVine
    /u/TheRoscoeVine Guest

    Discount offered, but not applied


    My Xbox subscription was running out, and I had auto renew turned off. I wanted to avoid getting the new charge of $29.99, so I turned the auto renew on. [I was later told this would not work, as turning off the auto renew removes the ability to continue at the previous rate]

    Instead of continuing my subscription at the previous rate, as I’d seen offered online to existing subscribers like myself, it offered me a discounted rate of $16.99. I accepted the new charges, as it was a good discount.

    I have a screenshot of the $16.99 offer which was supposed to start on October 9.

    Later, I got an email saying that my charges would be $29.99 per month, which was much higher than the discounted rate I was offered.

    Then, I got charged $29.99 and the discounted rate that I was offered on the website was no longer there.

    Consulting Xbox Customer Support was no help because all they would say was, effectively, “tough stuff”.

    I was offered a discount, I accepted a discount, I received no discount. No assistance from the people who were supposed to help.

    Does anyone know any other way to help?

    submitted by /u/TheRoscoeVine
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    /u/TheRoscoeVine, Oct 12, 2025
    #1
  2. VulDovahSos Win User

    ACIV Season Pass 25% discount on AC:Liberation HD not being applied

    It is an in game offer you do not receive the discount through Microsoft marketplace you have to go directly through the in game ubisoft store and as long you have the season pass it'll apply the discount
  3. Tojolobal Win User

    black Friday deals

    50% discount for SoM on store front, at checkout no discount is being applied.. Anyone done a purchase yet that can confirm how/when the discount is applied. Should be showing at checkout, but it isn't.
  4. x24hrs2livex Win User

    The Evil Within pulled from BF sale???

    @Troop it was an Xbox One store sale. Not sure what MS Store is offering as far as sales go.

    It might be a price glitch as a UK friend showed me his price with the discount applied.

    But then Xbox Support showed vDeacon a link on Twitter with all of the deals and TEW is missing.

    And Major Nelson has it listed on his blog as a game that will be discounted.
  5. Wildboy Wiley Win User

    Xbox Live Gold Renewal Promotion

    So.. False advertising? That's a let down
    I wouldn't really say false advertising. More of the system not adequately applying the discount currently at checkout. I had an issue where a game discount wasn't applying once, and contacting support they were able to apply it from their end...I would
    definitely recommend contacting support at https://support.xbox.com/en-US/contact-us to see if they can apply the discount from their end.
  6. darkist1 Win User

    Microsoft reward points?

    Might just be the discounted values being applied possibly?
Thema:

Discount offered, but not applied

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