Disconnected from backwards compatible game

Dragon0fthesea · Apr 14, 2017

So Black Ops 2 became backwards compatible this week and I wanted to play it. But everytime I went on it I got disconnected from xbox live, thus I couldn't play it. I noticed that it was still using my old gamtertag for my xbox 360 account baring in my I
had changed my gamertag recently. So I simply went onto settings> system> storage> clear local Xbox 360 storage. And it worked! It just reconnected with my xbox live account when I went back onto Black Ops 2 afterwards and it was all fine. hope this helps
anyone!

:)

MRBRO123 · Apr 14, 2017

Xbox One keeps disconnecting from Xbox Live while only playing Backwards Compatible Games

As it says in the title i keep getting disconnected from Xbox Live only
while playing backwards compatible games. Xbox one Itself works fine while playing any game. Note when i get disconnected it only happens on the on the Backwards compatible dashboard and not the Xbox one's. Iv'e tried to fix this many times even trying
a wired connection as well as talking to Xbox's Support... Nothing has been resolved...

Mistakes · Apr 14, 2017

Disconnecting me from Xbox Live when trying to play backwards compatible games.

Whenever I try to play a backwards compatible game it says that I've been disconnected from live. It happens no matter which one I try. Started a couple of weeks ago.

Misses Quinzel · Apr 17, 2017

Hey there, Dragon!

I'm happy to see that you were able to get this sorted out! We love seeing gamers help out their fellow peoples. We do have a sticky specifically for
these types of issues to help out others. We suggest that if users want to help others out they should post in threads directly when other gamers are looking for the answer. This ensures that the solution thread doesn't get lost in the shuffle, and they get
their direct answer instead of having to dig through all the posts we get to find their answer.

If you need assistance with any support issues, be sure to post up a new detailed thread so that our community can work on helping you out. Thanks for understanding!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

Misses Quinzel

Hey there, Dragon!

I'm happy to see that you were able to get this sorted out! We love seeing gamers help out their fellow peoples. We do have a sticky specifically for
these types of issues to help out others. We suggest that if users want to help others out they should post in threads directly when other gamers are looking for the answer. This ensures that the solution thread doesn't get lost in the shuffle, and they get
their direct answer instead of having to dig through all the posts we get to find their answer.

If you need assistance with any support issues, be sure to post up a new detailed thread so that our community can work on helping you out. Thanks for understanding!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

steeledwand7664

Let me understand you are trying to play Borderlands 2 (a backwards compatible game) on the xbox one and are trying to make sure your game progress is being saved to the cloud?

Is this correct?

You say this is happening with other games too are these games also backwards compatible games?

When you load these games does it give you a message that you are disconnected from xbox live?

steeledwand7664

Is this the only backwards compatible game that this is happening with?

When you load the game up does it give you a message that says disconnected from xbox live?

Is your password longer than 16 characters?

Camper1010-[xboxvenu

I would also like to mention that I have Spectrum wifi. Sometimes it will let me play a backwards compatible game for 5 minutes before it disconnects me from xbox live once again.

LegoNinja187

Just make sure that your console is connected to Xbox Live when you are trying to install a backwards compatible game, even from disc, as all backwards compatible games need to be downloaded, not installed from disc.

Also it is up to the developers of games to decide if a particular title is made Backwards compatible or not, feel free to reach out to them and ask about making their game(s) backwards compatible too.

Disconnected from backwards compatible game