Disconnect issue

Discus and support Disconnect issue in XBoX on Consoles to solve the problem; My xbox is randomly disconnecting from Internet and live, it's not WiFi as I've connected it via ether net cable and still having the same issue, only... Discussion in 'XBoX on Consoles' started by gunnerjp36, Feb 11, 2024.

  1. gunnerjp36
    gunnerjp36 Guest

    Disconnect issue


    My xbox is randomly disconnecting from Internet and live, it's not WiFi as I've connected it via ether net cable and still having the same issue, only thing that works is a hold down button restart and then it's good for a while then just happens randomly again and it will not reconnect until I do the hold down power button restart any help appreciated. Thanks

    :)
     
    gunnerjp36, Feb 11, 2024
    #1
  2. HassanB Win User

    Disconnect Issues

    Hi, please try all of the following and reply back.

    1. Clear your XBOX 360's System Cache. Instructions found here. When you're done try to launch whatever game your having this
    issue in and see if it still occurs.

    2. Delete your gamer profile off of the XBOX 360 and then download it again. Instructions can be found here. Deletion instructions
    can be found on the bottom of the page (make sure when you are following the directions to delete the gamer profile that you DELETE PROFILE ONLY and not Profile and Items, this is VERY important). After you've done this step try to connect
    online again with any game and see if you are signed out again when launching the game.

    3. Check your XBOX 360 storage device to see if there is any sort of corrupt or damaged files on the hard drive. You can do this by going to XBOX 360 Dashboard > Settings > System > Storage > Hard Drive > Games and Apps > Look through all of the games your
    having this issue on and see if there are any files in there that have a damaged icon next to them (looks like a yellow exclamation mark). Check to see if this problem still occurs by launching a game and see if you get disconnected from XBOX Live.
  3. owndizzzzled Win User

    Disconnect Issues

    Thanks for the reply but i'm looking for how to stop disconnecting, not how to open my NAT.
  4. {Parity} Win User

    Disconnection issues

    Brosky, you need to make sure that all the router functionality is disabled in that device. I have seen where some of the router functions were still attempting to function causing the NAT to be moderate/strict.
  5. Brosky aP Win User

    Disconnection issues

    Hi Bimnog,

    The first device is set up as a modem. It currently is not functioning as a router.
  6. Mister Darcy-9112DFB Win User

    Disconnection Issues

    Greetings, x Itz Suicide x. It seems like there may be some restrictions based on your college network. Your best bet would be to contact your campus' IT department and see if they can forward ports to grant you access to LIVE. Here are the ones that need
    to be opened:
    support.xbox.com/.../network-ports-used-xbox-live
    . Hope this helps! Let me know how it goes. :)
Thema:

Disconnect issue

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