Disc won't read on Xbox One

Hi,

It's not the discs it's your console. If your console can not read DVD movies then it won't read Xbox 360 games either. DVD movie discs use the same type of discs that 360 games use (DVD-9).

The Xbox One has two lasers to read discs. One for Blu-rays - which Xbox One discs games are made of - and one for reading DVD's and Xbox 360 games.

Hi,

Do other BC Xbox 360 game discs work on your Xbox One? For the Xbox One to recognise the game and download it from Live it must:

• Be able to read the disc. Check if the disc is dirty or damaged
• Have a working Optical drive capable of reading Xbox 360 discs. Try other BC discs or test a DVD movie.

The Xbox One has two diodes for reading discs in the optical Blu-ray Drive. A red laser is used to read Xbox 360 and DVD movies and a blue laser to read Xbox One games and Blu-ray movies. If the diode for reading DVD's is faulty, BC Xbox 360 discs won't
work.

Hi,

it won't be a software problem. The reason is because the Xbox One's Blu-Ray drive actually has two laser diodes, one for reading Blu-Ray Xbox One discs and movies and another to read Xbox 360 and DVD movie discs.

Essentially the laser that reads BD discs has failed and it's not something you can repair yourself.

Sorry about that.

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this on your Xbox console.

Kindly try to perform the following workarounds according to the official Xbox website: https://support.xbox.com/en-US/help...roubleshoot-problems-playing-disc-on-xbox-one

"Always place the disc in your console with the artwork on the disc facing the top of your console if it sits horizontally. The first section of this page, “How to correctly insert DVDs into your Xbox console,” includes instructions and images to aid correct disc usage.

Try the following solutions if none of your discs will play, or if you insert a disc and your console doesn't recognize it. If your console tells you to insert a disc when a disc is already inserted, that means it doesn't recognize your disc. In these scenarios, there are two possible issues:

The settings for Sleep mode can render a small number of consoles unable to read discs.
The console's disc drive needs servicing. (Repair)

Solution 1: If you use Sleep mode, change to Shutdown (energy saving) mode and power cycle the console

Press the Xbox button  on your controller to open the guide.
Select Profile & system > Settings > General > Power options.
Select Shutdown (energy saving) mode.

Perform a hard power cycle by holding down the Xbox button  on the console for 10 seconds. Once the console has completely shut down, press the Xbox button  on the console again to restart it.

Try your disc again. Wait a few seconds to see if the console recognizes it. If the console can now read the disc, you can revert to Sleep mode.

Solution 2: Request a repair:

You may check your free warranty repair options through the link below:

https://support.xbox.com/en-US/help/hardware-network/warranty-service/getting-your-product-serviced "

NOTE: According to the Xbox article for out-of-warranty consoles: https://support.xbox.com/en-US/help/hardware-network/console/reset-power-supply-solution

"The original Xbox One console is no longer manufactured by Microsoft, nor is the console power supply unit. As a result, out-of-warranty support is no longer available for this particular product."

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

If a moderator could remove this thread as my phone unintentionally multi-posted. Thanks.