Disc reading problems

Discus and support Disc reading problems in XBoX on Consoles to solve the problem; Hey, I'm trying to play gta 5, but my xbox one isn't picking up the disc .... the disc is in good condition no scratches ect... and my xbox does read... Discussion in 'XBoX on Consoles' started by BenjaminRichardson1, Dec 18, 2018.

  1. BenjaminRichardson1
    BenjaminRichardson1 Guest

    Disc reading problems


    Hey, I'm trying to play gta 5, but my xbox one isn't picking up the disc .... the disc is in good condition no scratches ect... and my xbox does read other games, it's only started happening recently and it's not the only game it does it with but both
    games work on another xbox. Any ideas how to fix this? Thanks

    :)
     
    BenjaminRichardson1, Dec 18, 2018
    #1
  2. Spyroman12 Win User

    disc read problems

    Sadly, as of right now it is just that the console optical disc drive, or the disc drive itself has gone defective, and you need to set up a repair for the console. With this, you can set up a repair 1 of 2 ways:

    1) Go to myservice.xbox.com and set up a repair there

    2) Call 1-800-4MyXbox, and set up a repair through an agent.

    I personally would choose the 1st option. No wait, and its pretty simple.

    If you do need any help setting up a repair, please respond to this thread so that I may continue to assist you.

    Hope this helps
  3. Irixion Win User

    Disc reading problem

    All these disc 'repairs' do, is either:

    A. Fill in the scratches in the layer with plastic (Doesn't work very well)

    B. Sand off a small amount of the disc plastic surface, so the scratches aren't that deep.

    Regular DVDs are thicker (even if it's micro millimeters), than newer Xbox 360 games. If you for example, take an Xbox 360 game from 2007, and then take one from today, you'll notice a significant weight and thickness difference. Disc repair methods normally
    don't do anything to 'regular' thickness DVDs.

    Unfortunately, because this is a 'newer' game, the middle of the disc (which is where the game ID and boot information is stored) probably got sanded or damaged. Your disc is probably useless if it doesn't work in any consoles.
  4. TaffDavies Win User

    Problem reading discs

    This is the second Xbox x in a month doing the same and the reason I changed it was doing all the resets and wiping it completely it still doesn't work, it plays blu ray and games but not DVD. It needs to be sorted out especially as it's supposed to be
    an entertainment system and so expensive!
  5. XBF Nestor S Win User

    Problem reading discs

    Hey Taff thanks for keeping in touch.

    We suggest
    Requesting a Callback     from one of our Xbox Support Specialists since this could be a licensing issue on the Blu Ray player side. Give it a shot and let us know how it goes!
  6. XBF Steven R Win User

    Problem reading discs

    Hey there Taff!

    Sorry to hear that you're experiencing this problem.

    To be honest, from reading over the troubleshooting that you have already gone through, it seems like you might have a hardware problem preventing you from running those dvd's. If that's the case, I would suggest creating a repair order for your console
    at
    device support     or by contacting
    customer support     and having an agent help you with that.

    Hope this information helps.

    Thanks for reading!
Thema:

Disc reading problems

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