Disc reader doesn't read and ejecting turns off xbox one

Hi Thomas, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

In this case, we need to perform a reset on your console keeping your games and apps. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps.

Had the same problem my disc drive was dead you could try sending for repair

Here is a link on how to manually eject the disc http://support.xbox.com/xbox-one/console/manually-eject-disc

As for the console please try turning it off and unplug it for 5 minutes. If that doesn't work you'll need to send it in for repairs http://devicesupport.microsoft.com/

I can't do anything with the console right now. It literally won't let me manually open the troubleshoot window using the hold link controller button + insert/eject disc and hold the power. It just tries linking a controller or running the disc reader
and either turns the console off or on. It takes about 10 minutes for the console to bring back the menu after restarting it or turning it off and on.

Nope, the drive is perfectly capable of ejecting. When inserting a disc in good condition, and the Xbox is capable of reading it, i can use the X button to eject it. But the eject button on the console doesn't do anything. Also this is an Xbox one S