Disc issues not able to read left 4 dead game of the year edition

Hello there @JakeO'Connor1, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I highly recommend following the troubleshooting steps mentioned on the link below:

How to troubleshoot problems playing a disc on your Xbox console | Xbox Support

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

Hello KyleBurk1,

Greetings!



Thank you for posting in Microsoft Community.

Based on the description, you are unable to play Left 4 Dead 2 using the physical disc in your Xbox One because the device cannot read the disc. Let us check and see on what we can do to help resolve your concern in a timely manner.

We would like to ask few questions to help us isolate the issue further.

1. What do you mean when you said "other threads are locked for Left 4 Dead 2 PH Disc?

2. Does your console cannot read all disc games, or the issue is happening to specific disc only which is Left 4 Dead 2?

3. Was this working before?

4. Are you getting an error message or error code while the disc is inserted to the Xbox console?

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

You cannot download the update on PC and apply it to the console. However, you may want to try clearing the cache on the console that has the update, which will delete all game updates. Let me know how that goes.

To be honest, I haven't encountered this specific issue before, so I'm not saying that exactly, no. It's just our first step in working toward a solution. If that doesn't work, then it may be that it's the two different copies being incompatible.

So what your saying is that it's not the different versions of the game that is the problem, but that one of the x-boxes has been previously connected to xbox live and has been updated? So that, in my current situation, even if I had two versions that were
the original, or two versions that were Game of the Year Edition, I still would not be able to play them with the update on the one xbox?