Digital Returns

Discus and support Digital Returns in XBoX Games and Apps to solve the problem; I recently purchased a digital game from the Microsoft Store (Windows 10) for my PC, and when I attempted to open the game, I got a "fatal error"... Discussion in 'XBoX Games and Apps' started by FireFury, Jan 2, 2018.

  1. FireFury
    FireFury Guest

    Digital Returns


    I recently purchased a digital game from the Microsoft Store (Windows 10) for my PC, and when I attempted to open the game, I got a "fatal error" message saying my graphics card did not meet minimum spec. The software is completely
    useless to me, and I would like to make a return. Is there an easy way to do this? I've tried navigating through Windows Support numerous times, however I cannot find information on making a digital return.

    :)
     
    FireFury, Jan 2, 2018
    #1
  2. wildstyle227
    wildstyle227 Guest
    Digital game return

    is it even possible for one to trade in, return or get back money for digital games
     
    wildstyle227, Jan 2, 2018
    #2
  3. cetmonkey44
    cetmonkey44 Guest
    Digital game return

    You can get a refund if you digitally purchased the game through the store, and have played less then 2 hours, and purchased it less then 2 weeks ago.

    You can do this from account.microsoft.com
     
    cetmonkey44, Jan 2, 2018
    #3
  4. FireFury
    FireFury Guest

    Digital Returns

    I was looking specifically for an email to use to contact Microsoft. Is there an email for me to use? I did find a phone number, but it would be a little more convenient for me to email due to my schedule. Also, I made a second post asking whether or not
    it is possible to transfer the game from my PC to my Xbox.
     
    FireFury, Jan 2, 2018
    #4
  5. Smwutches
    Smwutches Guest
    There is no email for support. You can try checking
    http://commerce.microsoft.com     to see if it gives you an option to refund there. Otherwise, you would need to contact support directly and speak to billing.

    Halo Wars 2 is a play anywhere title, so you should be able to play it on the Xbox without having to do anything else.
     
    Smwutches, Nov 2, 2018
    #5
  6. FireFury Win User

    Digital Returns

    I was looking specifically for an email to use to contact Microsoft. Is there an email for me to use? I did find a phone number, but it would be a little more convenient for me to email due to my schedule. Also, I made a second post asking whether or not
    it is possible to transfer the game from my PC to my Xbox.
  7. Smwutches Win User

    Digital Returns

    There is no email for support. You can try checking
    http://commerce.microsoft.com     to see if it gives you an option to refund there. Otherwise, you would need to contact support directly and speak to billing.

    Halo Wars 2 is a play anywhere title, so you should be able to play it on the Xbox without having to do anything else.
  8. choppyseize Win User

    Returning Digital Games

    There is a time limit with digital purchases. 3 months is way over the limit so it's very unlikely they will issue a refund
  9. I Rezyl Azzir I Win User

    Returns on digital content

    hello Desecrated,

    you will need to contact xbox customer support to help you resolve this issue
  10. Mistress Sara Win User

    Digital Game Returns

    Hi there,

    All refunds have to go through the
    refund request form    , but not all games can be returned. There is a time limit, as well as a play limit factored into if a digital item can be returned.
Thema:

Digital Returns

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