Digital Preorder keys not received >30 days after purchase

ekalb yoccm · Apr 9, 2016

My Dark Souls, Doom, and Doom 2 keys have not been received after digitally preordering DOOM and Dark Souls 3 on March 3rd. Ive spoken to support who acknowledged that I've been properly billed and should have received the code, and they recommended I post
here to receive the codes

:)

DenverNick · Apr 9, 2016

Have not received Fallout 3 code

I also have not received my code. Digital preorder.

GT:

Krontan · Apr 9, 2016

Did not receive Fallout 3 code

Promotion name: “Free Fallout 3 code with digital purchase of Fallout 4”

Date of purchase: “10/30/2015”

Issue:

“I have not received my Fallout 3 code after 10 calendar days.”

Mister Beep · Apr 11, 2016

I've sent you a Forums Private Message. You can check those by clicking here.

Enjoy!

Mister Beep

I've sent you a Forums Private Message. You can check those by clicking here.

Enjoy!

Smwutches

If you preordered digitally it would count towards your Games on Demand punchcard and you would need to purchase 2 more eligible games in order to receive the credits.

If you preordered as a physical disc from microsoftstore.com, the credits will show as pending about 10-15 business days after the game ships.

Smwutches

If you preordered a physical disc from microsoftstore.com then you should receive the 15,000 credits about 10-15 business days after the game shipped. If you preordered digitally, it would not have qualified for that offer.

Smwutches

If you preordered digitally, it would have counted towards your Games on Demand punchcard offer and you would need 2 other eligible purchases in order to complete that offer and receive the credits.

If you preordered a physical disc from microsoftstore.com, the credits should show as pending about 10-15 business days after the game shipped.

Smwutches

The 15,000 credits should be added as pending about 10-15 business days after the game ships as long as you preordered from Microsoftstore.com

If you preordered it digitally this month, it would count towards your Games on Demand punch card and you would need 2 other eligible purchases in order to complete that offer and receive the credits

Digital Preorder keys not received >30 days after purchase