Digital games not working

Discus and support Digital games not working in XBoX Games and Apps to solve the problem; Split from this thread. Our digital games aren't working either. They posted they are receiving high call volumes at the moment. I'm thinking this... Discussion in 'XBoX Games and Apps' started by Amanda Cornell, Dec 26, 2023.

  1. Amanda Cornell
    Amanda Cornell Guest

    Digital games not working


    Our digital games aren't working either. They posted they are receiving high call volumes at the moment. I'm thinking this is a service outage. I hope they get it fixed soon!

    :)
     
    Amanda Cornell, Dec 26, 2023
    #1
  2. Mister Cizl Win User

    Digital game not working!

    Hey Superlevi09! You may want to contact support
    here     and double check that the license looks good. Post back and let us know how it goes!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
  3. superlevi09 Win User

    Digital game not working!

    Hi, I got the game digitally.
  4. Kathy A. Win User

    Digital games not working

    Good day!



    We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com).



    Thank you for your understanding.


    Respectfully,



    Microsoft Community Moderator
  5. Kathy A. Win User

    Digital games not working

    Hello Amanda,

    Thank you for posting in Microsoft Community.

    We understand that you're trying to play digital games and is seeking for assistance. To ensure your concern will be addressed, we would like to ask for few questions.

    1. May we know what specifically the digital games you are having issues accessing with?
    2. What device are you using in playing these games? Or are you in Xbox Cloud Gaming Beta?
    3. Did you see an error message/code when the game did not work? Or did the game crash?
    4. What troubleshooting steps you have performed so far?
    5. Is the issue still persisting now?

    Please check the Xbox Live Status for you to see known issues and when will it be fixed.

    Additionally, if you are trying to play games with known issues for this month, please check this link for details and steps: Game Release Known Issues for December 2023 - Microsoft Community

    We look forward to your response.

    If you have other clarifications about this matter, you can get back to us by replying to this post.



    Sincerely,



    Microsoft Community Moderator
  6. superlevi09 Win User

    Digital game not working!

    Hi,I tried using these steps and it's still coming up with the message saying I need to insert a disk to log in, when I try to start the game.
Thema:

Digital games not working

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