Digital Game Refund Still Not Received

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey Lilfern3466, how are you today? Hope you're well.

In that case, if you contacted Microsoft and they said that the refund was already made, would be up to your bank to check it.

Unfortunately, here, we can't do much, since we don't have this kind of access. But I would suggest you contact Xbox support and also your Bank to try to track down that refund.

You would have to try replying to the email you received denying the refund to contact the refund specialists, but there's no guarantee they will still approve it.

The only way to exchange a game is to refund it and then purchase the correct thing. It is not possible to transfer ownership of digital content.

https://support.xbox.com/en-US/game...tal-game-faq#2ed753607fd542e3850cc915e4e1473c

Can I get a refund for a digital game?

No. You can’t return a digital game and receive a refund or credit.

You can request a refund on this page, however there is no guarentee of receiving a refund: https://support.xbox.com/en-US/forms/request-refund

Unfortunately you can’t return a digital game and receive a refund or credit. Read through this page for more information: http://support.xbox.com/en-US/games/purchasing/buying-digital-game-faq#a0ecef598a7040fca87cc7eefd2b1aee
If you don't agree with this, then feel free to contact customer support here:
https://support.xbox.com/en-US/contact-us

You would have to try replying to the email you received denying the refund to contact the refund specialists, but there's no guarantee they will still approve it.

The only way to exchange a game is to refund it and then purchase the correct thing. It is not possible to transfer ownership of digital content.

I sent a reply 3 days ago explaining the situation to them, I've had no response.