Digital Game Issue

Discus and support Digital Game Issue in XBoX Games and Apps to solve the problem; Xbox is saying that I don't own a game I bought over a year ago. Can't reinstall. Tried the vanilla support page and nothing worked. It's late so I'm... Discussion in 'XBoX Games and Apps' started by optimismprime93, Feb 22, 2018.

  1. optimismprime93
    optimismprime93 Guest

    Digital Game Issue


    Xbox is saying that I don't own a game I bought over a year ago. Can't reinstall. Tried the vanilla support page and nothing worked. It's late so I'm looking to see if anyone had any ideas cause I can't contact official support. Thanks!

    :)
     
    optimismprime93, Feb 22, 2018
    #1
  2. dlCHIEF58
    dlCHIEF58 Guest
    Issue Playing Digital Game

    Also there is a fairly well known issue with this particular game that it has issues running on consoles that it was not initially purchased on. If you bought it on one console, then downloaded to another it will give that error on the second console when
    you try to run the game. This has been a known issue for about a year now and there still is no fix.
     
    dlCHIEF58, Feb 22, 2018
    #2
  3. Greenie45
    Greenie45 Guest
    Digital Game Installation Issue

    I've ran into an odd problem whenever I try to install a game past 9.31gb my xbox one will just stop downloading and give me 20 notifications that the installation has stopped I've tried every troubleshoot and reset under the sun and nothing seems to work.
    I don't really have access to my network since I live in a college residence I have contacted the IT guys but they're taking their sweet time. Other people in the building are experiencing this problem as well so I'm curious as to its something to do with
    my network or there's some code in the xbox that's glitched out.
     
    Greenie45, Feb 22, 2018
    #3
  4. CrazY1985
    CrazY1985 Guest

    Digital Game Issue

    Best is to contact official support during their opening hours.

    They can tell you what is going on.
     
    CrazY1985, Feb 22, 2018
    #4
  5. DominumStige
    DominumStige Guest
    Hi!

    Make sure you are logged in with the same account you used to purchase the game. If everything is working, try deleting the account from the console and re-download it again.
     
    DominumStige, Feb 23, 2018
    #5
  6. onyxishere
    onyxishere Guest
    Definitely make sure you are logged in with the account that originally made the purchase. If you still are unable to download the content then you'll need to call phone support for more help with this billing issue Customer Support
     
    onyxishere, Feb 23, 2018
    #6
  7. Castellus Zemi
    Castellus Zemi Guest
    Make sure you are signed into the right account. Also make sure that your xbox is set to the home of the account you purchased the game on. Also try going to the store just to make sure you cant re download it from the store. If it asks you to buy it at
    the store you will need to call Xbox customer support and have them look further into this issue.

    Xbox Customer Support Number: 1-800-469-9269

    Monday - Friday 6am - 10pm Pacific time

    Saturday - Sunday 7am - 6pm Pacific time

    Contact Us | Xbox Support
     
    Castellus Zemi, Nov 2, 2018
    #7
  8. Castellus Zemi Win User

    Digital Game Issue

    Make sure you are signed into the right account. Also make sure that your xbox is set to the home of the account you purchased the game on. Also try going to the store just to make sure you cant re download it from the store. If it asks you to buy it at
    the store you will need to call Xbox customer support and have them look further into this issue.

    Xbox Customer Support Number: 1-800-469-9269

    Monday - Friday 6am - 10pm Pacific time

    Saturday - Sunday 7am - 6pm Pacific time

    https://support.xbox.com/en-US/contact-us
  9. DominumStige Win User

    Digital Game Issue

    Hi!

    Make sure you are logged in with the same account you used to purchase the game. If everything is working, try deleting the account from the console and re-download it again.
  10. CrazY1985 Win User

    Digital Game Issue

    Best is to contact official support during their opening hours.

    They can tell you what is going on.
  11. onyxishere Win User

    Digital Game Issue

  12. NiteTimeOwl3533 Win User

    Ori and the Will of the Wisps not updating

Thema:

Digital Game Issue

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