Digital Game Doesn’t Start

Discus and support Digital Game Doesn’t Start in XBoX Games and Apps to solve the problem; I’ve bought a new series S. I’ve already got a series x which is my home console. The S is in the bedroom. I’ve downloaded FIFA 23 which is bought... Discussion in 'XBoX Games and Apps' started by Kan.Grewal, Nov 28, 2022.

  1. Kan.Grewal
    Kan.Grewal Guest

    Digital Game Doesn’t Start


    I’ve bought a new series S. I’ve already got a series x which is my home console. The S is in the bedroom.

    I’ve downloaded FIFA 23 which is bought digitally on my X… but it just won’t start.

    It loads the Fifa 23 splash screen and then bombs out to the dashboard. Every time. I’ve uninstalled and reinstalled.

    I’ve reset the console (keep games and full reset). Internet connection is fine as the game download fine. Tried another game from game pass and that started fine.

    I’m at a loss. Help please!

    :)
     
    Kan.Grewal, Nov 28, 2022
    #1
  2. Kan.Grewal Win User

    Digital Game Doesn’t Start

    Hi, thanks for getting back to me, and apologies for the delay in responding - there was a lot to try there!

    Ok, well, I've tried it all and none of it is working. The console is wired to the router. Tried wireless, couple of different networks, tried both DNS entries that you suggested, tried my phone as a hotspot, still the same.

    Cleared the MAC address, removed my profile and readded it - and still nothing. As soon as I go into the game, it stays on the splash screen for a bit and then quits to the dashboard.

    What else can I try?
  3. JosefLBohorquez Win User

    Digital Game Doesn’t Start

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this Kan.Grewal

    May I know if you already tried power cycling your console as well?

    1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
    2. Unplug the console's power cable from the console and from the power outlet. Wait 5 minutes.
    Important: Be sure to wait at least 5 minutes. This step resets the power supply.
    3. Plug the console power cable back in.
    4. Press the Xbox button on your console to turn it on.

    After that, try to remove and re-add your profile on the console.

    In case you need it, here's how to remove and re-add:

    https://support.xbox.com/en-US/help/account-pro...

    Also disconnect your router from power for about 3 minutes. Then connect it again an when everything is working, try again

    If yes and if that doesn’t work, give this a try:

    A. Try using a completely different Wi-Fi network
    For this purpose you can share mobile data via Wi-Fi hotspot and connect the S in that way

    B. Can be a bit odd but try using a custom DNS address:
    go to Settings > Network > Advanced Settings

    Once you’re inside the Advanced Settings menu, go to DNS settings and select Manual from the list of available options.
    When you get to the next screen, enter 8.8.8.8 in the box associated with the Primary DNS and 8.8.4.4 in the Secondary DNS box.

    Once the default DNS addresses have been changed, restart your console and see if the issue has been resolved at the next console startup.
    If that doesn't work use 1.1.1.1 as primary and 1.0.0.1 as secondary

    C. Clear your MAC address
    Go to Settings > Network > Advanced Settings > Alternate MAC Address
    Select Clear, restart your console and give it a new try
  4. coco meat train Win User

    Anyone experiencing problems with Xbox Gold Free games conflicting with already installed games? More a headsup

    Yeah I ran into this with Rare Replay. That game doesn’t have one launcher, it has several. I owned it on disc and got it digital through a Mixer program. Now all of those game launcher icons have doubles and there no way to tell which is disc and which
    is digital. I should just delete everything and start it over no disc but should it really be this hard?
  5. AnimalSiren774 Win User

    Digitial vs Physical Copy?

    Always digital. It saves space, doesn’t degrade, and is instant!
  6. Nathan Roberts (Sunk Win User

    Fortnite doesn’t start

    Hey there, SkintTugboat502

    This sounds like the download files for Fortnite have become corrupt. Please go to: My Games and Apps > Select Fortnite > Uninstall

    Then go to Ready to Install and install Fortnite again.

    This should, once downloaded, work for you.

    Hope this helps,

    Regards,
Thema:

Digital Game Doesn’t Start

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