Digital Gam(2k21)

Hello @YasuKawaii, I hope everything is going well for you!

Thank you for reaching Microsoft Xbox Forum support.

I am very sorry to know you are having such conveniences. Please do not worry about the situation because I am here to help you out!

Regarding your explanation, it might be that the game you are trying to play requires the subscription in order to be launched. Therefore, please try to check the game description before trying to launch it.

In order to make sure that you own the license of the game, please try to on the microsoft store app on your device and check if you are signed in with the account that bought the game.

To know if the game was assigned to the account please go to Microsoft account | Sign In or Create Your Account Today – Microsoft, sign in with your account, select payment and billing, and then select order history.

If you this does not help you resolve your issue please try contacting our Xbox live Support for more assistance.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Hello I purchased a digital 2k21 digital card and it dosen't have a code how do I redeem it I have the dame edition

Battlefield was disc, but dying light was digital. The message reads 'do you own this game or app, make sure you're signed in'

He is signed in, that's how he's managed to transfer most of his gam

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

I would like to clarify, is this a disc game or a digital game?

If this is a digital gam, do you have an external hard drive plugged into your console? A corrupted hard drive may cause issues.

Hi there.

Thank you for reaching out to the forum. Every code you have redeem, will be available to download again from the account that you have redeemed it on. So you can always install it again and still have the item.