digital copy of DARK SOULS 3 wont start

comprei o dark souls 3 em mídia digital pela própria live e ainda não recebi o código para o Dark Souls TM

[Translation]

I bought the dark souls 3 in digital media by the live and still have not received the code for Dark Souls TM

According to the store page, the preorder bonus is available to play immediately on Xbox 360 and will be playable on Xbox One when it goes live at a later date.

"You can also digitally pre-order DARK SOULS III from the Xbox Store and receive a free digital copy of DARK SOULS as well. The code for DARK SOULS will be delivered to their Xbox message center in 7-10 days with DARK SOULS ready to play on Xbox
360 immediately and on Xbox One when the title becomes available via backward compatibility in the future. "

http://www.xbox.com/en-US/games/dark-souls-3

It wont even start dark souls 3 MICROSOFT FIX XBOX JEEZ I AM R

EALLY CLOSE TO CHANGING CONSOLES

I have same issue, I picked up a new copy of Dark Souls 3, which included a code for Dark Souls. The only problem is that the code is short 3 characters.

I pre ordered dark souls 3 over 2 weeks ago from the xbox store digitally and I have still not received my digital code for dark souls 1.