Didn't recieve my extra VIP Rank

Discus and support Didn't recieve my extra VIP Rank in XBoX Rewards & Social to solve the problem; About a month or two ago I recieved an email from Xbox Live stating that since I was so close to recieving my 3rd VIP Rewards Rank last year, if I... Discussion in 'XBoX Rewards & Social' started by Prathion, Mar 9, 2017.

  1. Prathion
    Prathion Guest

    Didn't recieve my extra VIP Rank


    About a month or two ago I recieved an email from Xbox Live stating that since I was so close to recieving my 3rd VIP Rewards Rank last year, if I spent £60 before the end of February I'd earn that Rank.

    I then pre-ordered the ultimate edition of Halo Wars 2 for £64.99. Yesterday I recieved my rewards summary email saying I'm still at 2 Star Ranking? does it update next month or has something gone wrong?

    Thanks

    :)
     
    Prathion, Mar 9, 2017
    #1
  2. Prathion
    Prathion Guest
    Didn't recieve my extra VIP Rank

    About a month or two ago I recieved an email from Xbox Live stating that since I was so close to recieving my 3rd VIP Rewards Rank last year, if I spent £60 before the end of February I'd earn that Rank.

    I then pre-ordered the ultimate edition of Halo Wars 2 for £64.99. Yesterday I recieved my rewards summary email saying I'm still at 2 Star Ranking? does it update next month or has something gone wrong?

    Thanks
     
    Prathion, Mar 9, 2017
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    Didn't recieve my extra VIP Rank

    Hello Prathion,

    Pre-orders are not eligible for MyVIP, and therefore not eligible for the VIP Boost offer. This is mentioned in both our MyVIP FAQ:



    What content on the Xbox Store is eligible for MyVIP?

    Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons, themes and avatar
    items. In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.



    and the FAQ for the offer:



    Which content is eligible for this offer?

    You must spend at least $XX before tax on qualifying MyVIP content from the Xbox Store and Microsoft Movies & TV during the offer period. Most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (game pre-orders
    do NOT qualify), arcade games, indie games, game add-ons, game season passes, themes, and avatar items. From Microsoft Movies & TV, qualifying content includes movies, TV shows, and TV seasons. However, in-game consumables, Xbox Live Gold memberships, Groove
    Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards do not qualify.
     
    XBLRewards8, Mar 9, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Didn't recieve my extra VIP Rank

    XBLRewards8, Mar 10, 2017
    #4
  5. XBLRewards8 Win User

    Didn't recieve my extra VIP Rank

    Hello Prathion,

    Pre-orders are not eligible for MyVIP, and therefore not eligible for the VIP Boost offer. This is mentioned in both our MyVIP FAQ:



    What content on the Xbox Store is eligible for MyVIP?

    Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons, themes and avatar
    items. In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.



    and the FAQ for the offer:



    Which content is eligible for this offer?

    You must spend at least $XX before tax on qualifying MyVIP content from the Xbox Store and Microsoft Movies & TV during the offer period. Most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (game pre-orders
    do NOT qualify), arcade games, indie games, game add-ons, game season passes, themes, and avatar items. From Microsoft Movies & TV, qualifying content includes movies, TV shows, and TV seasons. However, in-game consumables, Xbox Live Gold memberships, Groove
    Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards do not qualify.
  6. XBLRewards8 Win User

    Didn't recieve my extra VIP Rank

  7. XBLRewards8 Win User

    rank my vip extra star

    Hello BrVegitto,

    There was a delay in processing that caused us to miss purchases on the 28th when we did our extra VIP Star calculations. We have since corrected this issue, and you have been awarded your extra star. Apologies for the inconvenience.
  8. PsychoticBreak8 Win User

    Eso plus bonus

    i didn't recieve my crowns either. i purchased extra crowns and got them, but not the 1500 for plus
  9. Aizeiya Win User

    Rewards not received

    I mean i lost my vip rank.
Thema:

Didn't recieve my extra VIP Rank

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