Didn't receive my 3 month free Groove Music code

I have been on to Xbox support about my Groove Music issue and I have these reference numbers,

[MOD Removed - Please see
Forum Guidelines] regarding it.

The bottom line is, I signed up to 30 days free trial and I didn't receive the code for the further 3 months free as advertised here:

https://www.microsoft.com/en-gb/groove/evergreenplusthree.aspx?ocid=groove_Web_4mosfree&crm=groove

Xbox support could not solve the situation and requested that I create a post here so my issue can be resolved by someone who is in a position to do so.

Kind regards

Barry

:)

 

Groove Music 3 Month Free Promo Code Missing

I did not receive a promo code for my 3 months free groove music, can you please ensure this is added to my account? I added groove music on 8/12/16.

 

3 Month Code for Groove Music Pass Never Came

I didn't receive my code for the 3 month extension to Groove Music Pass. Any help would be welcome, thanks!

 

I signed up to this trial on 2nd June on my PC so the code should have been sent to my email address which hasn't. Yes I have looked into spam/junk folder, there's nothing there. The advert states I would have received the code within the 30 days trial
but it is now day 31 and no code has ever been sent and there's no code attached to my account as confirmed by chat support. I have been directed here in order to get my code.

 

Hey there Liviticus3,

To clarify, the email with the token is sent to the account associated with your Microsoft Account. You can verify which email address is on your account by visiting account.live.com. The code should
be sent within 30 days, however we've sometimes seen it take a few days longer depending on the date your 30 day trial started. Please double check that the correct email address is on file with your account and let us know if you've not seen the code by the
end of the week.

Thanks!

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky HERE for the best info.

 

The email I checked is the one associated with my Microsoft account. I have continued to check my inbox as well as my junk/spam folder. No code has ever been sent and no code is linked to my account.

 

Thanks for your patience,

We've resent your eligible code to your Xbox Live Message center. Be sure to take a look
Xbox Live Messages. If you're having any issue redeeming codes you can also try

Prepaid Code Troubleshooting.

Cheers!

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.