Didn't receive my 2000 points.

tanair-[xboxvenue] · Jan 21, 2017

In December there was the mission that if you spend an amount higher than 24,30 Euro in a Free-to-Play Game you get 2000 points. I spent 42,99 Euro in World of Tanks in December 27th, but I have not received any points. Why?

:)

HabbashY · Jan 21, 2017

didn't receive my microsoft points

yesterday i tried to buy 2000 ms points but i kept getting the message saying the payment option can't be veryfied, today i was able to buy 1000 ms points then 500 ms points, but when checking my credit i found that i already paid for the 2000 points that
i didn't receive, plz i need your help.

MrBruins514 · Jan 21, 2017

Where my points ?????? Again

ok first i just receive 2000 point of my 10% of the month **** again

In october i buy skyrim cod iw bf 1 and bioshock and duke nukem and i just receive 2000 point **** please help do something its not the first time

XBLRewards8 · Jan 23, 2017

Hello tanair,

Apologies for the inconvenience. We will adjust your account to reflect this purchase. We also see that you made a similar purchase in November, and will adjust for that month's offer as well. You should see the Credits pending by the end of next week.

XBLRewards8

Hello tanair,

Apologies for the inconvenience. We will adjust your account to reflect this purchase. We also see that you made a similar purchase in November, and will adjust for that month's offer as well. You should see the Credits pending by the end of next week.

XBLRewards8

Hello BlazedxMikeyJRB,

Since only your purchases of Dragon Ball and Call of Duty were within the offer period, you only received two punches for those purchases. Only pre-orders made within the offer period are eligible for this offer.

Smwutches

The credits should show as pending sbout 15 business days after the console ships.

XBLRewards8

Hello MasterChief Tom,

Purchases that go towards offers do not also go towards MyVIP payback, as stated in our FAQ:

What type of Rewards can I earn?

In addition to our special events and offers, there are two easy ways to earn Rewards Credits each month; by completing missions or special offers, or with a MyVIP Star Rank. To see current
missions, visit the MyMissions page. For more details, please see the Terms and Conditions. Don't forget to check back often to see what's new, as missions are updated frequently!

To learn more about your MyVIP Star Rank, which gives you a percentage back on what you buy in the Xbox Store, visit the MyRewards page. Once you have earned at least 1 Star, you'll start earning each month
based on your qualifying purchases from the previous month.

Please note: Xbox Live Rewards members may not earn Rewards Credits for multiple offers based on performing the same action. For example, your purchases made to complete a monthly mission won't also be eligible for MyVIP.

Since you chose to opt in to the Simply Rewarding offer, your purchases went towards that offer instead of MyVIP payback. Since you did not complete that offer, you did not receive any Credits for offer completion.

Jeremy Ayers

They didn't take my points at all but it's forcing me to pay the 1,500 extra points to redeem my game pass ultimate. So instead of the promised 10,500 reward points I have to spend 12,000 reward points. Last month they gave me 2000 points so an extra 500 to compensate. This month I have not received a response except for the first initial response of we have to look into this. It's been 14 days since that message. And every couple days I'm sending them another message asking about it.

Didn't receive my 2000 points.