Didn't receive my 15,000 reward credits for preordering Battlefield 1

Discus and support Didn't receive my 15,000 reward credits for preordering Battlefield 1 in XBoX Sales and Promo to solve the problem; I preordered Battlefield 1 during the promotion where you get 15,000 reward credits instead of the $10 gift card. I preordered BF1 a couple weeks... Discussion in 'XBoX Sales and Promo' started by FU SNAIL, Dec 9, 2016.

  1. FU SNAIL
    FU SNAIL Guest

    Didn't receive my 15,000 reward credits for preordering Battlefield 1


    I preordered Battlefield 1 during the promotion where you get 15,000 reward credits instead of the $10 gift card. I preordered BF1 a couple weeks before release and never got the reward credits after I received the game.

    I called support and was told to post here. Very frustrating.

    :)
     
    FU SNAIL, Dec 9, 2016
    #1
  2. LuciferCFH
    LuciferCFH Guest
    Not rewarded with rewards credit

    I didn't get my 15,000 rewards credits for preordering a game that comes out before dec 31st. I preordered FFXV in November and I have not received my 15,000 rewards credit.
     
    LuciferCFH, Dec 9, 2016
    #2
  3. x HATEFUL x
    x HATEFUL x Guest
    preorder credits

    haven't received my 15,000 credits for preordering battlefield 1 on sept 28, 2016. Please help
     
    x HATEFUL x, Dec 9, 2016
    #3
  4. Smwutches
    Smwutches Guest

    Didn't receive my 15,000 reward credits for preordering Battlefield 1

    If you preordered a physical disc from microsoftstore.com, you'll want to post in the Xbox Rewards Questions forum so support can check into it for you.

    If you preordered digitally, the purchase would not have been eligible for that offer.
     
    Smwutches, Dec 9, 2016
    #4
  5. Smwutches Win User

    Didn't receive my 15,000 reward credits for preordering Battlefield 1

    If you preordered a physical disc from microsoftstore.com, you'll want to post in the Xbox Rewards Questions forum so support can check into it for you.

    If you preordered digitally, the purchase would not have been eligible for that offer.
  6. Smwutches Win User

    Pre-order reward points

    There are no offers to receive credits just for preordering that game. If you preordered it on or after October 1, it would count as a punch towards your games on demand punchcard. You would need 2 other eligible preorders to complete the offer and receive
    the 15,000 credits.

    For assistance with the rewards program, it's best to post in the Xbox Rewards Questions support forum.
  7. Smwutches Win User

    Arbitrary Credit/Charge

    The Rewards program is running an offer to receive 15,000 credits if you preorder a game from microsoftstore.com. So you would receive 15,000 credits instead of the $10 gift card from microsoftstore.com.
  8. Smwutches Win User

    Missing Points

    For help with the Rewards program, it's best to post in the Xbox Rewards Questions forum.

    There were no offers to receive 15,000 credits just for purchasing those games digitally. There was an offer to receive 15,000 credits if you preordered them as physical discs from microsoftstore.com
  9. Smwutches Win User

    Xbox Rewards - I Don't get any points

    Support will check your other purchases (keep in mind that in order to receive credits, they either have to be part of a specific offer on the site at the time of purchase or you need at least 1 star level in order to receive VIP rebates), but for the preorder
    offer, you have to preorder 3 games and then you'll receive the 15,000 credits. There are no offers to receive 15,000 credits for one preorder at this time.
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Didn't receive my 15,000 reward credits for preordering Battlefield 1

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