Didn't receive 15,000 rewards credits for Call of Duty Pre-order

k b 417 · Nov 4, 2014

I pre-ordered Call Of Duty Advanced Warfare from the Microsoft Store and used my live id that is associated with my xbox live account to pre-order the game and I haven't received my promotional credit offer. I am a rewards member and as far as I can tell
I met all of the criteria for the promotion.

:)

SavageImperator · Nov 4, 2014

Call Of Duty WW2 rewards

I preordered Call of Duty WW2 but did not receive 15,000 reward credits for it.

XBLRewards8 · Nov 4, 2014

problems with my reward points still not received them after my pre-order

Hello Vemonus Smithy,

The only way to receive Credits for a single pre-order is through our MicrosoftStore.com offer, which rewards 15,000 Credits for a single physical (disc) purchase off of MicrosoftStore.com. Since your purchase was a digital pre-order, it was not eligible
for any Credits. However, it did award one punch on the Games on Demand punchcard. That offer requires the purchase of three eligible games to complete the offer and receive 15,000 Credits.

onyxishere · Nov 4, 2014

As this is a rewards issue you should post in the rewards forums

forums.xbox.com/.../default.aspx

XBLRewards8

Hello Vemonus Smithy,

The only way to receive Credits for a single pre-order is through our MicrosoftStore.com offer, which rewards 15,000 Credits for a single physical (disc) purchase off of MicrosoftStore.com. Since your purchase was a digital pre-order, it was not eligible
for any Credits. However, it did award one punch on the Games on Demand punchcard. That offer requires the purchase of three eligible games to complete the offer and receive 15,000 Credits.

Guerrero Ultimo

Since you all are rewards members maybe you know the answer to this. The 15,000 point credit for pre-ordering through the Microsoft Store, how long does that usually take to be applied?

As for the rewards program overall i find it ok. It is free so nothing lost. And 15,000 credits for pre-ordering is equivalent to $15 for me so I can pre-order 2 games i was going to buy anyway and get back $30 worth of credit. Not a bad deal.

XBLRewards8

Hello cgcub,

Your purchase of Monster Hunter World was not a pre-order, so you did not complete this offer.

XBLRewards3

Hi Namelessthehckr. Our offer is to award only 15,000 Credits for pre-orders made at microsoftstore.com. Watch_Dogs 2 was part of that promotion. Since you received the 15,000 Credits, you were not eligible for the $10 gift code.

Murphs-A47006C9-2185

The promotion to receive 15,000 reward credits for pre-ordering the physical disc from microsoftstore.com is issued 10-15 business days after the title launches. So you would not see those deposited until around December 13th - 20th.

Didn't receive 15,000 rewards credits for Call of Duty Pre-order