Didnt get recognized for 3rd preordered game

Sweet SinKiller · Dec 28, 2016

I preordered 3 games during the preorder mission to get 15,000 points. I preordered infinite warefare and final fantasy and a week or so ago ordered resident evil biohazard. My punch card nor points have shown that this has happened. Would like to get this
fixed.

:)

Sweet SinKiller · Dec 28, 2016

Didnt get recognized for 3rd preordered game

I preordered 3 games during the preorder mission to get 15,000 points. I preordered infinite warefare and final fantasy and a week or so ago ordered resident evil biohazard. My punch card nor points have shown that this has happened. Would like to get this
fixed.

Smwutches · Dec 28, 2016

Didnt get recognized for 3rd preordered game

Support will double check it, but since Resident Evil is released after that punchcard ended, it would not complete the offer until it releases later the month. So you should see the credits pending towards the end of the month.

Smwutches · Dec 28, 2016

You'll want to post in the Xbox Rewards Questions forum in order for support to check your account. Keep in mind that since Resident Evil will release after the offer ends, the punch won't show and credits won't be given until after it releases later in
January.

Smwutches

Support will double check it, but since Resident Evil is released after that punchcard ended, it would not complete the offer until it releases later the month. So you should see the credits pending towards the end of the month.

XBLRewards8

Hello Sweet SinKiller,

As Smwutches says, since Resident Evil released after the offer period ended, it is unique in that it awards a punch after the offer is over. This delayed punch should complete the offer at the time it is awarded, about 96 hours after the release of the
game. If you do not see the Credits pending by that time, let us know, and we will investigate to see if something has gone awry with your purchase processing.

Sweet SinKiller

ok because it said the game had to be preordered before dec 31

Smwutches

You'll want to post in the Xbox Rewards Questions forum in order for support to check your account. Keep in mind that since Resident Evil will release after the offer ends, the punch won't show and credits won't be given until after it releases later in
January.

Astro Zombie357

this will probably get put in the regular game mode when/if it gets released free to the ones who didnt preorder the game.

Didnt get recognized for 3rd preordered game