Didn't get my 15,000 rewards from pre ordering a game on Microsoft store

Hello Ohthatgirl69,

That offer is for physical disc purchases through MicrosoftStore.com, as you say. However, since your purchase was made digitally off of the Xbox store, it was not eligible for this offer.

Hello

I have the same problem for my command of Xbox one S.

Did Xbox rewards answer about your problem ?

Thanks

Since you all are rewards members maybe you know the answer to this. The 15,000 point credit for pre-ordering through the Microsoft Store, how long does that usually take to be applied?

As for the rewards program overall i find it ok. It is free so nothing lost. And 15,000 credits for pre-ordering is equivalent to $15 for me so I can pre-order 2 games i was going to buy anyway and get back $30 worth of credit. Not a bad deal.

Hello FragrantCash,

From the FAQ for that offer:

How do I earn Rewards with the Games on Demand Pre-Order Punchcard?

Earn 15,000 Rewards Credits when you pre-order three eligible (see descriptor in next question) Games on Demand titles in the Xbox Store between April 1, 2017 00:00 UTC and June 30, 2017 23:59 UTC. Please visit http://www.worldtimeserver.com or
another world time database to determine local time.

Since you only have one of three purchases, you have not yet completed the offer. This three purchase requirement is also mentioned on the offer in the MyMissions page:

Reward yourself by pre-ordering NOW
One thing’s for certain — the best reason to pre-order is snagging a sweet Reward in the process! With the Games on Demand Pre-Order Punchcard, we’ll give you 15,000 Rewards Credits for pre-ordering three featured digital titles from
the Xbox Store before their release date.

Hello Gnashty Mister,

From the FAQ for that offer:

How do I earn Rewards with the Games on Demand Pre-Order Punchcard?

Earn 15,000 Rewards Credits when you pre-order three eligible
(see descriptor in next question) Games on Demand titles in the Xbox Store between April 1, 2017 00:00 UTC and June 30, 2017 23:59 UTC. Please visit http://www.worldtimeserver.com or another world
time database to determine local time.

This is also mentioned on the MyMissions page:

Reward yourself by pre-ordering NOW
One thing’s for certain — the best reason to pre-order is snagging a sweet Reward in the process! With the Games on Demand Pre-Order Punchcard, we’ll give you 15,000 Rewards Credits for pre-ordering three featured digital titles
from the Xbox Store before their release date.

Since you have not made three eligible purchases, you have not completed the offer.