Didnt get minecoins for Nintendo purchase

Hi Liam, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

In this situation, the best course of action is to contact Support.

I kindly ask you to speak with Nintendo Support.

Please enter this link:

support.nintendo.com

I hope this helps.

Since this seems to be a Nintendo issue, there isn’t much we can do, but you may be able to find what you’re looking for at the

Nintendo Support site.

I hope my response was helpful.

How does this become a Nintendo issue when the only connection to them was to use their eShop to purchase minecoins that are not tied to the console but digital currency for the Minecraft game itself? When I purchased the minecoins for $24.99, it loaded
that balance to the Minecraft game. I was able to use those minecoins to purchase the Toystory mashup skins which are no longer showing up in my library. I know I purchased this skin because I have a saved world using it but now it has a padlock symbol on
my saved world as well as the remaining balance of minecoins is now 0.

We cant help with a nintendo question

This is not a Nintendo Question. The Minecraft game is owned by Microsoft. Your own game tells you on the startup screen to Link your Microsoft Account in order to preserve purchases from the Marketplace. I did that. I had 4000+ Minecoins (digital currency
directly related to Minecraft) and texture packs in the marketplace inventory. When I created and linked the Microsoft account, my Minecoins and purchases are no longer there. So there has been some kind of disconnect between Minecraft and the Microsoft
account. The Marketplace for Minecraft is not called "Nintendo Marketplace".

If you used Microsoft balance the best option is view and access to the coins is opening the game on Xbox console
Once opened you can purchase the desired thing in the marketplace
And only after that you are going to be able to see the item purchased in the marketplace in your Nintendo Switch ready to be downloaded

But before that the minecoins are not going to appear in the Switch.
The same happens if you purchase minecoins on switch and then you access to a different platform without purchasing the content itself in the marketplace

Sorry, this didnt help, right when i updated my nintendo switch and logged into my minecraft account all my skin packs and minecoins were gone i think the update did something and glitched my minecraft log in, other people have had this happen too!