Didn't get code for 3 free months

Canadian Tech Guy · Apr 11, 2017

I got a free month trial back Mar 8, 2017 for Groove music and I should have gotten the 3 months code within 30 days as per the disclaimer on this link:

https://www.microsoft.com/en-us/groove/evergreenplusthree.aspx?crm=groove

I still have not received the codes. I was charged for the next month, so I called in and had that reversed. They suggested I post my issue here, and give reference number [MOD Removed - Please see

Forum Guidelines]

How can I get my 3 extra free months?

Keith R

:)

hellonwheels444 · Apr 11, 2017

Promotion 3 paid 3 free: did not get the 3 free months code in my email

I paid for 3 months and 3 free ones in February 2018 and i am being charged already 4 months later. I didn't receive my code for 3 free months in my email.

hellonwheels444 · Apr 11, 2017

Promotion: 3 paid and 3 free: Haven't received my code for it in email.

I paid for 3 months and 3 free ones in February 2018 and i am being charged already 4 months later. I didn't receive my code for 3 free months in my email.

Mister Mascot · Apr 12, 2017

Hey there Keith,

We've sent your eligible code to your Xbox Live Message center. Be sure to take a look

Xbox Live Messages. If you're having any issue redeeming codes you can also try

Prepaid Code Troubleshooting.

Cheers!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Mister Mascot

Hey there Keith,

We've sent your eligible code to your Xbox Live Message center. Be sure to take a look

Xbox Live Messages. If you're having any issue redeeming codes you can also try

Prepaid Code Troubleshooting.

Cheers!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

UnbeatenDJChris

it was a buy 1 month get 3 months free promo but never got a code for my free 3 months

Mister Quasar

Hi Neon Davier!

So we can take a further look into this with you, please reply to
this thread with the information that's requested in the opening post. I'll be locking this thread going forward. Thank you for your patience!

DishinShoryuken

The promotion I and some friends signed up for stated that you would get 1-month Free and then a 3-month free code via email. It did not say you had to buy a month to get the 3-month code.

Contacted CHAT SUPPORT and they informed me that promotion never existed since "what reason would a company give away 4 months of service for free?"

So it seems that if you signed up for the 1-month free service, you do not get the 3-months Free as the ad on the XBOX ONE stated. If you bought the 1-month service and did not get the 3-month code.....that is even stranger if what CHAT SUPPORT stated is
the case.

Arminator

Promotional codes that you get "for free" often have an expiry date. It seems you bought 3 Months to get an additional 3 months for free.

You would have to talk to Ebgames about the expired code.

Didn't get code for 3 free months