Didn't get code for 3 free months

Discus and support Didn't get code for 3 free months in XBoX Sales and Promo to solve the problem; I got a free month trial back Mar 8, 2017 for Groove music and I should have gotten the 3 months code within 30 days as per the disclaimer on this... Discussion in 'XBoX Sales and Promo' started by Canadian Tech Guy, Apr 11, 2017.

  1. Didn't get code for 3 free months


    I got a free month trial back Mar 8, 2017 for Groove music and I should have gotten the 3 months code within 30 days as per the disclaimer on this link:

    https://www.microsoft.com/en-us/groove/evergreenplusthree.aspx?crm=groove

    I still have not received the codes. I was charged for the next month, so I called in and had that reversed. They suggested I post my issue here, and give reference number [MOD Removed - Please see

    Forum Guidelines
    ]

    How can I get my 3 extra free months?

    Keith R

    :)
     
    Canadian Tech Guy, Apr 11, 2017
    #1
  2. Promotion 3 paid 3 free: did not get the 3 free months code in my email

    I paid for 3 months and 3 free ones in February 2018 and i am being charged already 4 months later. I didn't receive my code for 3 free months in my email.
     
    hellonwheels444, Apr 11, 2017
    #2
  3. Promotion: 3 paid and 3 free: Haven't received my code for it in email.

    I paid for 3 months and 3 free ones in February 2018 and i am being charged already 4 months later. I didn't receive my code for 3 free months in my email.
     
    hellonwheels444, Apr 11, 2017
    #3
  4. Didn't get code for 3 free months

    Hey there Keith,

    We've sent your eligible code to your Xbox Live Message center. Be sure to take a look

    Xbox Live Messages
    . If you're having any issue redeeming codes you can also try

    Prepaid Code Troubleshooting
    .

    Cheers!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums
    for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE
    for the best info.
     
    Mister Mascot, Apr 12, 2017
    #4
  5. Mister Mascot Win User

    Didn't get code for 3 free months

    Hey there Keith,

    We've sent your eligible code to your Xbox Live Message center. Be sure to take a look

    Xbox Live Messages
    . If you're having any issue redeeming codes you can also try

    Prepaid Code Troubleshooting
    .

    Cheers!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums
    for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE
    for the best info.
  6. UnbeatenDJChris Win User

    NO CODE FOR GROOVE MUSIC EXTRA 3 MONTHS

    it was a buy 1 month get 3 months free promo but never got a code for my free 3 months
  7. Mister Quasar Win User

    Didn't receive promotion code for buy 3 months get 3 free

    Hi Neon Davier!

    So we can take a further look into this with you, please reply to
    this thread
    with the information that's requested in the opening post. I'll be locking this thread going forward. Thank you for your patience!
  8. DishinShoryuken Win User

    Didn't g 3 month groove pass code

    The promotion I and some friends signed up for stated that you would get 1-month Free and then a 3-month free code via email. It did not say you had to buy a month to get the 3-month code.

    Contacted CHAT SUPPORT and they informed me that promotion never existed since "what reason would a company give away 4 months of service for free?"

    So it seems that if you signed up for the 1-month free service, you do not get the 3-months Free as the ad on the XBOX ONE stated. If you bought the 1-month service and did not get the 3-month code.....that is even stranger if what CHAT SUPPORT stated is
    the case.
  9. Arminator Win User

    This token has expired and cannot be redeemed.

    Promotional codes that you get "for free" often have an expiry date. It seems you bought 3 Months to get an additional 3 months for free.

    You would have to talk to Ebgames about the expired code.
Thema:

Didn't get code for 3 free months

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