Didn't get 6,000 bonus rewards

Hello Gekigangar,

Apologies for the confusion. There was an issue with our data source for purchase information that caused a delay. We are currently working on processing purchases and bringing Rewarding back up to normal speed. I see that we have now received your purchase
information, and have awarded it with a Games on Demand punch. We are now processing it for Simply Rewarding, and you should see the Credits for that pending in the next 2-3 days. Again, we apologize for the delay.

Adding: This is unrelated to the current bug that is showing a 0 balance on accounts. The reward was not there yesterday either.

Well, I managed to contact somebody at Microsoft support and they actually refunded me for the pre-order!!!

Re-ordered the game to take advantage of the 6,000 points bonus, and they have just given me the standard amount of points you'd normally get!! :/

So now I'm trying to get in touch with the rewards team, who to be fair, have always been quick to reply and sort things out.

It never seemed to take until the 15th before. I remember consistently getting them within the first week. I didn't get any for March - when I spent more in one month than I usually do - so that's certainly convenient that I didn't get my 2%. I'll wait and
see if I get a reward for April but I'm not holding my breath, seeing as how I still haven't gotten an explanation for why I got nothing in March.

It has always been around the 15th.

The staff will have to review your missing march MyVip, however is it possible you opted-in to the "Simply Rewarding" offer which gave 6,000 rewards for spending $60 on content? If you did, then that may be why you did not receive MyVip because content can
only qualify for rewards one time so you would have received the 6,000 and not 2% (but the 6,000 would have been a better option than 2%).

They will review your account and reply to you here. They work Monday - Friday from 9am to 5pm PST (which is why they have not responded yet). They do not work weekends.

Microsoft Rewards only has 2 levels. And you are getting the right amount of points per $:

"When you make qualifying online purchases at the Microsoft Store, as a
Level 2 member, you'll earn 10 points per dollar spent, plus bonus
points. Level 2 members with Xbox Live Gold also receive an extra 10
points per dollar spent, for a total of 20 points per dollar spent."

Bonus points presumably meaning points from offers etc like the often occuring "spend $30 and get 6,000 points" type offers

Edit: Ah, I was wondering what the Star bit referred to...Xbox Live rewards accounts became Microsoft Reward accounts back in June 2018. So, you need this page:

Microsoft Rewards