Didn`t receive my 12 Months of Xbox Gold

CanucksFan0009 · Jan 28, 2018

I redeemed a 12 Month Prepaid Xbox Gold Card but didn`t receive the service, it says ``code has already been used``

(already talked to Xbox support on Twitter and was referred here)

:)

MasterXaphan · Jan 28, 2018

I didn´t receive my rewards this month.

I buyed Mass Effect Andromeda ( super delux) this month and I didn´t receive my rewards. Why?

xSWAGxRONIxBOIx · Jan 28, 2018

very upset about my points

There was 12 months on the card. It said 4-6 weeks and its been since early january. I t was a offer renew you xbox live 12 month gold card and receive 600 ms points back, i received the ones from my live rewards but none from the special offer.

WPAK · Jan 28, 2018

Hi there,

please double check http://account.microsoft.com/services to see if the subscription is showing there.

If the subcription shows, try the following steps

Remove profile from the console (Make sure you know the account credentials for the account, since you will need them later)

Perform the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again: Restart or Power Cycle Xbox One Console

Redownload your profile

if these steps fail, then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at
Contact Us | Xbox Support

Let us know the results

WPAK

Hi there,

please double check http://account.microsoft.com/services to see if the subscription is showing there.

If the subcription shows, try the following steps

Remove profile from the console (Make sure you know the account credentials for the account, since you will need them later)
Perform the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again: http://support.xbox.com/en-us/xbox-one/console/power-cycle-console
Redownload your profile

if these steps fail, then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at
http://support.xbox.com/contact-us

Let us know the results

xSWAGxRONIxBOIx

There was 12 months on the card. It said 4-6 weeks and its been since early january. I t was a offer renew you xbox live 12 month gold card and receive 600 ms points back, i received the ones from my live rewards but none from the special offer.

THEOWENKILLER

He didn`t mention the points were gained from rewards.

If they were, they would all have expired by now, as they only lasted 12 months on the old programme.

NoxiousSquire83

No, i didn´t steal anything. The main Object of buying was Console and Account WITH Gold... and now he bought a game for himself for my money. I´m new to Xbox, maybe stupid and naive. I didn´t know it´s forbidden. But Ok, I go along with that - I create
a new Profil and buy Gold for myself. Thanks for answer

z9z

»Same here I didn`t receive anything! frustrating!

Didn`t receive my 12 Months of Xbox Gold