Did not recieved extra controller with order

I am looking for an email to contact store support concerning an order i just recieved that was suppose to have a console + extra pink pig controller for my daughter. Box showed up barely taped closed and corner split fron top to bottom. There is a console
but no pink controller.

:)

 

Preorder Bonus not recieved

hi there if it the payment did not go through before it was no longer you will not recieve and extras.

however, if you did get it purchased before the pre order was over you should contact customer support so they can further assist you

 

Shinobi Striker Pre Order Bonus Not Recieved

I have pre ordered shinobi striker deluxe version through the microsoft store and I did not recieve any of my pre order bonuses. If anyone could tell me how I am able to recieve my pre order bonuses much appreciated.

 

Hey there CStumborg,

Sorry to hear you had an issue with your order. Go ahead and
Contact Microsoft Store Customer Support in regards to this issue as that would be the correct department to handle these orders.

I hope this helps!

 

Thanks for the response but I cannot seem to find an email address.

 

Hello again,

Go ahead and contact this number:

Microsoft Store Sales and Customer Support:

1-877-696-7786

I hope this helps.

 

Thanks again for the assistance but please only reply with an email for them as i live rural with no phone service only internet.

 

Hello CStumborg,

Please go through the customer support portal, but request to chat with an agent that way you may speak to a representative without having to be
contacted and still receive the same support.

Try this and let us know if this was successful.

Best wishes!

 

Thanks for the assistance as well, every rabbit hole i try leads to the phone #

 

If you go through you order and the confromation email there should be a contact email address at the bottome

 

You would think but again.. proceed to go but do not collect 200 lol. Thanks for trying. I thought you had it there.