did not recieve my 15,000 reward points for pre ordering the legendary gears of war 4

Did you preorder the game digitally or as a physical disc from microsoftstore.com? Digital orders are not eligible for that offer.

Pre-ordering the physical disc from microsoftstore.com would mean you are eligible for 15,000 credits instead of the $10 gift card. However, those credits are deposited 10-15 business days after the title launches. That would mean for the standard version
of Gears of War 4 you should expect the 15,000 reward pending in your account between October 24th and October 31st.

Pre-ordering the physical disc from microsoftstore.com would mean you are eligible for 15,000 credits instead of the $10 gift card. However, those credits are deposited 10-15 business days after the title launches. That would mean for the standard version
of Gears of War 4 you should expect the 15,000 reward pending in your account between October 24th and October 31st.

I ordered the digital version off of the store not the physical disc

17/08/16 - Gears of War 4 Early Recruit Reward — Pre-Ordered Standard Edition Before 13/9 - 5.000 Credits

Hello Diamond Descent,

We have not had a 10,000 Rewards Credits offer for pre-orders, with the exception of our September Gears of War pre-order offer. You may be thinking of our 15,000 Credit MicrosoftStore.com pre-order offer that we had up until this year. However, that offer
requires the purchase of a physical pre-order copy off of MicrosoftStore.com. Since your pre-orders were digital, they were not eligible for that offer.

The only thing pre-orders are currently eligible for is the Games on Demand offer. Pre-orders are not eligible for MyVIP, as referenced in our FAQ.