Did not recieve 4 month of free Groove from promotion

Discus and support Did not recieve 4 month of free Groove from promotion in XBoX Sales and Promo to solve the problem; I only received 1 month of free Groove. I did not receive the email with the code for the remaining months. e73fc37b-3d26-4d15-9a14-d29fb29d5b19 Discussion in 'XBoX Sales and Promo' started by hezmekiah, May 11, 2017.

  1. hezmekiah
    hezmekiah Guest

    Did not recieve 4 month of free Groove from promotion


    I only received 1 month of free Groove. I did not receive the email with the code for the remaining months.

    :)
     
    hezmekiah, May 11, 2017
    #1
  2. Dieformcecf91b5-c1ac-4cf1-9b38-5a03620fae94
    Dieformcecf91b5-c1ac-4cf1-9b38-5a03620fae94 Guest
    Microsoft groove promotion December

    I signed up for the groove promotion for 4 months free of the service. It has been almost over a month now trying to get support, only to find out that no one is actually working on the issue as i was told. They told me to make a post here for help. After
    all my ssupport calls just for a promotion that they did not even have any knowledge about.

    I isnged up for. the 4 free months of. groove music. I received only one month of the service and did not receive the the remaining 3. months as was listed in the promotion. I am way far past annoyed that i cannot get any kind of help with this situation.
     
    Dieformcecf91b5-c1ac-4cf1-9b38-5a03620fae94, May 11, 2017
    #2
  3. King Orobas
    King Orobas Guest
    Groove free extra months

    i did a promotion that was veing shown on my xbox saying reward members get 3 additional months off of groove musoc and i wpupd recieve an email about it and it never showed up.
     
    King Orobas, May 11, 2017
    #3
  4. Mister Beep Win User

    Groove 4 month free promotion

    Hey there!

    Sorry to hear about the delay. Could you post back where you signed up for the promotion (Xbox One Dashboard, Windows Store, Email, Groove Music's Webpage, etc)? That will help us narrow down what the issue may be and what next steps will be.
  5. Zygon63 Win User

    Groove, Four free month promotion

  6. Miss Bijoux Win User

    Groove music pass free 3 months promotion

    Hey iMasterLee -

    Just to clarify, did you purchase a month of Groove with a credit card or did you redeem a prepaid one month Groove code? If you purchased a month, your best bet would be to reach out to
    Groove Support via their Support page.The 'Contact Us' options can be found near the bottom of that page.

    If you redeemed a prepaid one month Groove code, unfortunately you will not qualify for this promotion. Per the

    Groove promotional page    , in order to qualify for the 3 complimentary months of Groove, you had to have purchased one month at $9.99.

    Let us know if you have additional questions.
  7. Steph_Corner Win User

    I have not yet received my Groove Music 3 month free token

    The music groove promotion was only available for first time user here is a link to check to see if it is the same promotion that you had.

    *Offer valid until 12:00 AM GMT July 1, 2017 or while supplies last. Codes for additional free months must be redeemed by August 15, 2017. Customer must sign up for a free trial (new customers only). Credit card required. Prior Zune, Xbox or Groove Music Pass
    trial customers not eligible for free trial. Free trial continues to automatic paid subscription unless cancelled. During the first 30 days, customer will receive a token for 3 months of Groove Music Pass at no charge. Tokens will be delivered to subscriber
    via email or Xbox message center
    https://www.microsoft.com/en-us/groove/evergreenplusthree.aspx?crm=groove
  8. iMasterLee Win User

    Groove music pass free 3 months promotion

    The promotion was between the 16-30 of June on the home page on my Xbox one .it says that new member that join for Groove music pass will get free 3 months after they finish the first free month.
Thema:

Did not recieve 4 month of free Groove from promotion

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