Did not receive reward for Forza Horizon punchcard

TomBaldridge1 · May 28, 2022

I activated the Forza Horizon 5 reward card and completed 3 achievements, yet the rewards app does not register it completed. Everything else has a green completed check except the EARN AN ACHIEVEMENT. The timeframe is almost over and do not want to lose out on the 500 points.

:)

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today Tom

Sorry to hear that you don't receive punchcard points.

I faced a similar issue couple months ago, and the best option for this is submit a ticket with MS Rewards support below:

https://go.microsoft.com/fwlink/p/?LinkID=823675

If necessary they can look further on your rewards account activity and if necessary put the points for you

XBLRewards8

Hello PrettyFoal10375,

As was stated in the FAQ for this offer and the offer page, only eligible pre-orders during the offer period were eligible for this offer. Since the only eligible titles you pre-ordered were Monster Hunter World and Farcry 5, you did not complete this offer.

Smwutches

That's referring to the Destiny punchcard offer through the Microsoft Rewards program (preorders did not count for that offer, you had to purchase the game after release), not the Xbox Rewards program. The two programs are different. For the Xbox Rewards
program, the only offer to receive credits for Destiny was the Games on Demand punchcard which involved preordering 3 games.

If you want to contact customer support for the Microsoft Rewards program, you would need to do so through their contact link on their redemption page.

Smwutches

I'm not sure if there is currently an offer to receive points for that purchase, but you would need to check the Microsoft Rewards app on the console. Usually if there is an offer to receive points for a specific game, it's part of a punchcard and you have to activate the punchcard before the purchase to get the points.

sparkyfarky

Support will double check your purchases, but keep in mind that preorders only receive credits if they are part of a specific offer. Some of the games you listed did not have offers specifically for them and would have been part of Games on Demand punchcards.
You would have only receive credits if you completed those punchcards.

I know for certain that halo5 and the division had a reward on preorders..

Did not receive reward for Forza Horizon punchcard