Did not receive my rewards points for Xbox Gold

Hello CAPTAINJAMES999,

This forum is for Xbox Live Rewards issues only. We do not see any tokens assigned to your account from our program, nor have we given out singular months of Gold recently. If you are asking about a general Xbox promotion, you should try reaching out on
the general Sales and Promotions forum for more specific assistance. If this is a prize from Microsoft Rewards, the Microsoft Rewards program is a separate program, so we are not fully informed on their issues. You should try contacting their support team
via the Microsoft Rewards website.

The Xbox Rewards program has not had any gold giveaways lately. If this was from the Microsoft Rewards program, you would need to contact their customer support via their redemption page.

If it was from one of the Xbox quests or another promotion from the console's dashboard, you would need to post in the sales and promotions forum for assistance.

I also did not receive my point reward for purchasing Rogue One on Xbox.

Hello BetraydHeRO,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. MyVIP has a recalibration every year. At the end of
the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December 2016. Since you are a zero star member, you do not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

Only purchases from the Xbox Store are eligible for Xbox Live Rewards. The Ghost Recon offer was a special offer for MicrosoftStore.com purchases, but that offer required the purchases of a physical hard copy, which was stated in the FAQ:

Which items are eligible for this offer?

To qualify for this offer, you must order a hard-copy disc of Tom Clancy’s Ghost Recon Wildlands for Xbox One from MicrosoftStore.com during
the offer period. This offer is good for one purchase only. You can earn up to 15,000 Rewards Credits, depending on which version of the game you purchase:

• Tom Clancy’s Ghost Recon Wildlands Standard Edition: 10,000 Rewards Credits

• Tom Clancy’s Ghost Recon Wildlands Deluxe Edition: 12,000 Rewards Credits

• Tom Clancy’s Ghost Recon Wildlands Gold Edition: 15,000 Rewards Credits



Since your purchase was made digitally, it was not eligible for that offer. Since your purchase was not made from the Xbox store, it was not eligible for MyVIP, or for any offers. For example, the FAQ for MyVIP clearly states purchases must be made from
the Xbox store:

What content on the Xbox Store is eligible for MyVIP?

Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons, themes and avatar
items. In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.

I recently upgraded to gold but my rewards account wasn't recognizing it. So I haven't received points or credit for anything I've been doing for about a week. So, I contacted Xbox Live Rewards and they said there is a problem with my live account itself
that needs fixed first before they can fix my rewards. They did not know what nor say anything else besides that.