Did not receive Groove Tokens

Discus and support Did not receive Groove Tokens in XBoX Sales and Promo to solve the problem; I purchased 1 month of Groove Music on August 30th. As part of the Labour Day promotion, I was supposed to have received 2 3-month tokens. I have not.... Discussion in 'XBoX Sales and Promo' started by TalkingStream35, Oct 2, 2017.

  1. TalkingStream35
    TalkingStream35 Guest

    Did not receive Groove Tokens


    I purchased 1 month of Groove Music on August 30th. As part of the Labour Day promotion, I was supposed to have received 2 3-month tokens. I have not. It took 4 tries of Customer Service help before I got the amazing Kevin S who sent me here. I'm hoping
    you can help.

    :)
     
    TalkingStream35, Oct 2, 2017
    #1
  2. CosMiC x SolaR
    CosMiC x SolaR Guest
    Groove Music Labor Day sale code not received

    Hi, There was a deal where if you subscribed to Groove Music for the Labor Day sale, you’d get two 3-month tokens for Groove Music in an email by the end of September. Spetember ended, and I never got my codes. I have never subscribed to Groove Music previously,
    I am eligible for the promotion and I did not receive my codes.
     
    CosMiC x SolaR, Oct 2, 2017
    #2
  3. oO MistaGrim 0o
    oO MistaGrim 0o Guest
    I have not yet received my Groove Music 3 month free token

    I signed up for the 1 month free Groove Music trial + 3 months free token and have yet to receive my token. Help?
     
    oO MistaGrim 0o, Oct 2, 2017
    #3
  4. TalkingStream35
    TalkingStream35 Guest

    Did not receive Groove Tokens

    As I've heard nothing back, I'd like to change my request. I've just read that Groove Music is shutting down. As my 6 months of service are now impossible, I would like a refund on the original purchase. Please advise on next steps but mostly just please
    respond. I've chatted with too many service reps about this. I just want it resolved. Case # was 1399688801. Let me know if you need any other info.
     
    TalkingStream35, Oct 3, 2017
    #4
  5. Mister Cizl
    Mister Cizl Guest
    Hey TalkingStream35! For assistance with the promotion you will want to post
    here    . For refunds, you will need to contact support
    here    . Thanks!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
     
    Mister Cizl, Nov 3, 2018
    #5
  6. Mister Cizl Win User

    Did not receive Groove Tokens

    Hey TalkingStream35! For assistance with the promotion you will want to post
    here    . For refunds, you will need to contact support
    here    . Thanks!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
  7. TalkingStream35 Win User

    Did not receive Groove Tokens

    As I've heard nothing back, I'd like to change my request. I've just read that Groove Music is shutting down. As my 6 months of service are now impossible, I would like a refund on the original purchase. Please advise on next steps but mostly just please
    respond. I've chatted with too many service reps about this. I just want it resolved. Case # was 1399688801. Let me know if you need any other info.
  8. Steph_Corner Win User

    What's up with the 3 month Groove pass?

    Hi SE7ENTH GU3ST , the groove promotion only were for new membership the link will help you if you were a new member just follow the link https://www.microsoft.com/en-us/groove/evergreenplusthree.aspx?crm=groove Prior Zune, Xbox or Groove Music Pass trial
    customers not eligible for free trial. Free trial continues to automatic paid subscription unless cancelled. During the first 30 days, customer will receive a token for 3 months of Groove Music Pass at no charge. Tokens will be delivered to subscriber via
    email or Xbox message center. Upon completion of the promotional period, membership will be automatically billed as specified at signup unless cancelled. Limit 1 token per customer, single use only. Token must be used by August 15, 2017
  9. Mister Cizl Win User

    No Token Received for Groove Music

    Hey GroovySunflower! I will pass this info along to the right teams to look into this. As soon as i get an update, i will pass it along. Thanks!
  10. Steph_Corner Win User

    I have not yet received my Groove Music 3 month free token

    The music groove promotion was only available for first time user here is a link to check to see if it is the same promotion that you had.

    *Offer valid until 12:00 AM GMT July 1, 2017 or while supplies last. Codes for additional free months must be redeemed by August 15, 2017. Customer must sign up for a free trial (new customers only). Credit card required. Prior Zune, Xbox or Groove Music Pass
    trial customers not eligible for free trial. Free trial continues to automatic paid subscription unless cancelled. During the first 30 days, customer will receive a token for 3 months of Groove Music Pass at no charge. Tokens will be delivered to subscriber
    via email or Xbox message center
    https://www.microsoft.com/en-us/groove/evergreenplusthree.aspx?crm=groove
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Did not receive Groove Tokens

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