Did not receive free code

Hey barndal!

We appreciate you reaching out here and letting us know. So we can take a further look into this on our end, please reply to

this thread with the information that's requested in the opening post. I'll be locking this thread going forward.

If you did not receive the codes, it is possible you did not play the game long enough, but if you did, feel free to contact microsoft to send codes to.

Hello 1969bean,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are trying to get a code to get bought Minecraft Java and Bedrock. 1969bean, it really is important for us to get this worked on so you can get back to what you are doing. However, we found out that there is no code for getting both version of Minecraft and you just need to make sure you have migrated your account to Microsoft then followed the steps from this support article - Minecraft: Java & Bedrock Edition for PC FAQ – Home from which we know you have already performed.

Since you’ve reached us first, we’ll ensure that your time is worth it by guiding you to the right direction where you can achieve your desired resolution. We would like to provide you this link where you can submit your concern to Submit a request – Home (minecraft.net).

We are positive that you’ll get more relevant information and best resolution to your concern.

Sincerely,



Xbox Forum Moderator

Microsoft Community

Hello William Brender,

We hope you are doing well. Thank you for posting in Xbox Forums.

We understand that you are trying to play free Minecraft Java Edition as you purchased the Minecraft Bedrock from the past. Let us check on this together and sort this out in timely manner.

According to the support article from Mojang - Minecraft: Java & Bedrock Edition for PC FAQ – Home, you will need to perform few steps to acquire that version and start gaming. The main and important thing here is you need to migrate your Mojang account to Microsoft account first (How to Migrate Your Mojang Account to a Microsoft Account – Home (minecraft.net)). Then, the rest of the steps will be guide on how to install and use the Minecraft Java and Bedrock Edition.

To address your concerns:

• There is no need for you to get a code. Kindly follow the steps provided on this site: Minecraft: Java & Bedrock Edition for PC FAQ – Home (see screenshot below).
  
  
  
  
  
• Lagging issues can be fixed by doing troubleshooting or else updating system, Xbox apps and Gaming Services. Please check here to learn more:
  
  • Troubleshoot your network connection speed
    
  • Game freezes or stops responding on a Windows device
    
• The only qualified players who own both Java and Bedrock Edition can get the Vanilla cape. Those games should be owned from a single Microsoft account on PC prior to June 6, 2022. Read it from here: Introducing the Vanilla cape | Minecraft
  
• Congratulations for creating a popular skin and for your reference on creating add-ons for the game feel free to check these:
  
  • Eula | Minecraft
    
  • Getting Started With Minecraft Add-Ons | Microsoft Learn
    
  • Minecraft Creator Documentation & Tutorials | Minecraft
    
  • Building your first custom mobs and add-ons for Minecraft | Minecraft
    

If issue persist, we would encourage you to contact Mojang Support for further assistance. Please use this link to submit a ticket to the support - Submit a request – Home (minecraft.net).

We hope the resources will help you and make Minecraft an awesome game of all times. If you have further concerns kindly create a new thread using this link - Create a new question or start a discussion.



Sincerely,



Xbox Forum Moderator

Microsoft Community

how did you receive the code for the free game? I made an advance order and I haven't seen or heard anything about where and when I will receive it.