Did not receive extra star after spending $125 in Feb

Hey HWM Mzoga,

We are currently dealing with a delay with our source of purchase information that caused purchases made around the beginning of the month to not be processed in time. This delay caused your purchases on the 28th to not be properly factored into our calculations.
We're working with our platform team on correcting this issue for the users affected, and hope to have these promotions corrected soon. Apologies for the inconvenience. We'll update this thread when our other team deploys their fix!

Hello HWM Mzoga,

We can confirm seeing your promotion appear in our database. You should be able to see your extra star when we update our information on the website. This should happen within the next few days! Again, apologies for the inconvenience.

Hello SAMURAIGUY 2,

Pre-orders are not eligible for MyVIP, and therefore not eligible for the VIP Boost offer. This is mentioned in both our MyVIP FAQ:



What content on the Xbox Store is eligible for MyVIP?

Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons, themes and avatar
items. In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.



and the FAQ for the offer:



Which content is eligible for this offer?

You must spend at least $XX before tax on qualifying MyVIP content from the Xbox Store and Microsoft Movies & TV during the offer period. Most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (game pre-orders
do NOT qualify), arcade games, indie games, game add-ons, game season passes, themes, and avatar items. From Microsoft Movies & TV, qualifying content includes movies, TV shows, and TV seasons. However, in-game consumables, Xbox Live Gold memberships, Groove
Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards do not qualify.

Since both your For Honor and Halo Wars 2 purchases were pre-orders, they were not eligible for this offer. They did both award punches on the Games on Demand offer, however.

Hello Will59031,

Since you were beneath the 100 USD spending requirement for this offer, you did not complete it, and therefore did not earn an extra star.

Hello PHENIX SLATE,

Your purchase of Halo Wars Ultimate Edition was listed as a pre-order, due to being purchased before release. Since pre-orders are not eligible for MyVIP, this meant that this purchase was not eligible for the extra star offer. However, we can understand
the confusion since this title was in early access, and will move to adjust this purchase manually. You should see your extra star be adjusted in by the end of next week.