Did not receive code for Deus Ex Human Revolution with the purchase of Deus Ex Mankind Divided

Discus and support Did not receive code for Deus Ex Human Revolution with the purchase of Deus Ex Mankind Divided in XBoX Sales and Promo to solve the problem; Purchase was made from the xbox store on the console. 64cef18e-77e0-463b-8c58-870440456592 Discussion in 'XBoX Sales and Promo' started by vadimirs, Sep 14, 2016.

  1. vadimirs
    vadimirs Guest

    Did not receive code for Deus Ex Human Revolution with the purchase of Deus Ex Mankind Divided


    Purchase was made from the xbox store on the console.

    :)
     
    vadimirs, Sep 14, 2016
    #1
  2. MuchSnow8824659
    MuchSnow8824659 Guest
    Didn't receive my Deus Ex Mankind Divided purchase bonus codes

    Preordered Deus Ex Mankind Divided at the beginning of august and still haven't received codes for Deus Ex: Human Revolution and The Missing Link Add-on.
     
    MuchSnow8824659, Sep 14, 2016
    #2
  3. tochmi
    tochmi Guest
    Not have received any code for play Deus Ex Human Revolution after purchase Deus Ex Mankind Divided

    Sorry for my English. I have reserved and purchased Deus EX Mankind Divided and still not have received any code to be able to play with Deus Ex Human Revolution.
     
    tochmi, Sep 14, 2016
    #3
  4. vadimirs
    vadimirs Guest

    Did not receive code for Deus Ex Human Revolution with the purchase of Deus Ex Mankind Divided

    Just some more info; purchase was on 24th of August, and I have already talked to two different support agents, the second of which sent me to this forum. This should not be difficult
     
    vadimirs, Sep 15, 2016
    #4
  5. Miss Bijoux
    Miss Bijoux Guest
    Hey CanadianMuffin -

    Receiving Deus Ex: Human Revolution was for pre-orders of Deus Ex: Mankind Divided. If you purchased the game on August 24, 2016, unfortunately that would make you ineligible for the promotion as the game was released on August 23, 2016.

    Apologies for any frustration this may cause.
     
    Miss Bijoux, Sep 15, 2016
    #5
  6. vadimirs
    vadimirs Guest
    It was clearly stated on the store page at the time of purchase that, for a limited time, purchases of Deus Ex Mankind Divided would include the older game. If the offer was no longer available, the page should not have said it was. I see other people
    have had the same issue, so this should be remedied.
     
    vadimirs, Sep 15, 2016
    #6
  7. vadimirs
    vadimirs Guest
    vadimirs, Sep 15, 2016
    #7
  8. Mister Cizl
    Mister Cizl Guest

    Did not receive code for Deus Ex Human Revolution with the purchase of Deus Ex Mankind Divided

    Hey CanadianMuffin! This offer was only available during the pre-order time frame and was considered a pre-order bonus. This was the limited time available, anyone that purchased it after will need to purchase the game. Thanks for understanding!
     
    Mister Cizl, Nov 3, 2018
    #8
  9. Miss Bijoux Win User

    Did not receive code for Deus Ex Human Revolution with the purchase of Deus Ex Mankind Divided

    Hey CanadianMuffin -

    Receiving Deus Ex: Human Revolution was for pre-orders of Deus Ex: Mankind Divided. If you purchased the game on August 24, 2016, unfortunately that would make you ineligible for the promotion as the game was released on August 23, 2016.

    Apologies for any frustration this may cause.
  10. Saadiii Win User

    Code for The Missing Link not working

    I got the codes by pre-ordering Deus Ex: Mankind Divided from the Xbox store. The code for the main game, Deus Ex: Human Revolution, worked, but the code for the DLC didn't. I tried redeeming the codes on both console(Xbox One) and website and got the same
    problem.
  11. N7 Gh0stz Win User

    new Deus Ex

  12. Death Scythe 05 Win User

    unable to redeem code for Deus Ex: Human Revolution

    I am also having the same issue when trying to Redeem the Deus Ex: Human Revolution on my Xbox One.

    When I select "Redeem Code 1" from the message on Xbox Live, I get taken to a window asking me to redeem the code and when I select the Redeem button I get the following error -

    Sorry, an unexpected error has occurred. The error has been recorded and we will investigate. Please try to redeem your code later.

    +

    brsFEIqOxTD9Wm+Q.3 2016/08/14 - 10:49:51 UTC

    The message I got from Xbox Live does state "Your purchase of Deus Ex: Mankind Divided includes Deus Ex: Human Revolution for Xbox 360" so is the error due to me trying to redeem this code on the Xbox One even though Deus Ex: Human Revolution is on the backwards
    compatibility list of 360 games on the Xbox One?
  13. Mister Cizl Win User

    Did not receive code for Deus Ex Human Revolution with the purchase of Deus Ex Mankind Divided

    Hey CanadianMuffin! This offer was only available during the pre-order time frame and was considered a pre-order bonus. This was the limited time available, anyone that purchased it after will need to purchase the game. Thanks for understanding!
Thema:

Did not receive code for Deus Ex Human Revolution with the purchase of Deus Ex Mankind Divided

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