Did not receive 3 months of XBL promotion code

Rebel Savior · Aug 23, 2018

I bought 3 months of XBL from the home screen on the dashboard because I would receive 3 free but never got the code for the free 3 months.

Any mods out there that can help me with this? I already spoke with Maria T in an online chat who pointed me to this forum.

Thanks in advance.

EDIT: The promotion was running in May. I purchased the 3 months of XBL on May 7th.

:)

xBacteriaDx · Aug 23, 2018

After the trial month i dont recive the 3 months free and i got charged the membership.

After the test period and waiting for my code to arrive for 3 months free of grove music, it is a date which I did not receive the code that said the promotion. I paid a month of normal subscription to see if I could receive the code and still have not received
any code. That promotion is a complete fraud. And I have paid for a service that I will not even use.

CHRIS VK · Aug 23, 2018

3 month live promotion code expired.

I bought three months of xbl during the buy 3 get 3 free promotion.

I redeemed the first three months and received the email with the code for the next 3 months. I was not aware this was a "promotional code" as opposed to a real 3 month code and I did not open the email as I had no need to redeem the code at the time.

When my xbl expired I went to my email to use my next 3 month code and found it was a promotional code which expired on march 31st 2 weeks after I received it.

Is there a way to remedy this situation and get my second 3 month code.

As I see it I have paid for 6 months of xbl and only received 3 months.

Thanks for you time and I appreciate the help.

AtelierDanny · Aug 23, 2018

3 months??!!!!!! Outrageous, isn't it?

Sorry that you are just being pointed to here as those lazy and unhelpful Microsoft and Xbox staff need to hide behind the volunteer ambassadors here so as to buy time. Hence I am afraid that you need to take a bit more time to be diverted to other contact.

Rebel Savior · Nov 3, 2018

I have not heard from any one about this. Any mod out there that can assist?

AtelierDanny

3 months??!!!!!! Outrageous, isn't it?

Sorry that you are just being pointed to here as those lazy and unhelpful Microsoft and Xbox staff need to hide behind the volunteer ambassadors here so as to buy time. Hence I am afraid that you need to take a bit more time to be diverted to other contact.

Rebel Savior

I have not heard from any one about this. Any mod out there that can assist?

Spazpol

Typically the promotions take something like 30 days (or some amount of time) before you receive your promotional bonus. How long ago did you purchase the 3 month code? If it was today, then you typically have a few days to wait
before you will get the additional 3 months. It should be mentioned in the terms and conditions of the promotion you signed up for.

Smwutches

You should receive the code by March 15. If not, you will need to post back here.

Is this in regards to the promotion that Amazon Prime had last week (January 18, 2018)? I also bought the 3 month code for ~ $15 USD and I also did not get my extra 3 month code. Any help would be appreciated. Thanks.

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That would be a different promotion. You would need to contact Amazon for assistance.

JuicyFunseeker8

The 3-month code was meant to be sent out by Email is it in your inbox?

I too have this same issue and was told to post here after contacting support.

Promotion was buy 3 months of gold, get 3 months free. The 3 Free months were to be received within 10 days from purchase.

Received a code via email the following day (with no indication of how many months of fold it was for.)

Waited 10 days, no secondary code/redemption instructions received.

Redeeming the initial code, only gives 3 months of gold, not the 6 that stated in the promotion.

It has been well past the 10 days since purchase, and the free 3 months is no where to be seen.

Before it's asked, spam and junk mail has been checked. Outside of the initial purchase email/code, nothing relating to the order or promotion has been received.

Support seems unable to help beyond telling people with this issue to post here.

Any help would be greatly appreciated.

Did not receive 3 months of XBL promotion code