Did not get groove 3 month promotion

I saw the promotion on the XBOX ONE POP-UP area and clicked on it.

I read it and it stated that if we got the 1-month free trial, we would get a 3-month free code sent to us. I rechecked this and signed up. Then I informed my friends about this and told them how to refresh until it popped up. A few got their free 3-month
code while most of us got nothing.

I contacted SUPPORT CHAT and the person said that a company would not give away 4 months of free service. Which means that if you got a code, you must have paid for 1 month. If that is the case, I have to check with my friends who got the code to see if
they got charged for 1 month or used the 1-month free as the POP-UP stated.

If it had stated need to BUY 1-month to get 3-months Free, I would not have signed up for the service. It read and my friends confirmed it stated 1-month FREE to get a 3-Month Free code. Only reason I did this was to see if the background music worked.

 

My advice to all: Call 800-469-9269 and talk to an Xbox agent. I did this and made some progress.

This forum is a waste of time.

 

Hey guys, thanks for the info. Your information has been passed along for further investigation. When we have information we can share, we'll be sure to update this thread for you.

Thank you for your continued patience.

 

Any update on this? I've been waiting patiently for a resolution.

SilentSteven1234, thanks for the suggestion to call an Xbox agent, but every time I do that the agent just 'passes the buck' after a lengthy wait. Here's the typical scenario:

1. Me: Call number and wait for agent.

2. Agent 1 (Very nice and friendly): "How can I help you today Tim?"

3. Me: Explain the bait and switch program they hoodwinked me with (at least up to now).

4. Agent 1(Still very nice and friendly): "Tim, is it okay if I transfer you to someone in the (make up department name here: e.g., Xbox technical engineering support)? They can better assist you."

5. Repeat steps 2 - 4 until I go away.

 

Hey SilentSeven1234 -

As I noted above, we're still waiting on further information. I know it's frustrating but when we have information, we'll be sure to update this thread.

Your continued patience is sincerely appreciated.

 

Update: Microsoft is refusing to honor the promotion based on that fact that I had a prior, inactive subscription to Groove. They state that the fine print excludes prior holders from the promo. Here's the promo conditions and there is no such exclusion.

Totally dissatisfied - this is the biggest crock of BS and a total clown show. I'm now trying to ID the director or VP for the groove service so I can directly complain to them. Any help appreciated.

Print from this link - https://www.microsoft.com/en-us/groove/bogo?ocid=MSGROOVE_SEM_bing_USA_gaPMG_PMG_MSFTGroove_MSGROOVE_SEM_Brand_Exact__groove+music&WT.mc_id=MSGROOVE_SEM_bing_USA_gaPMG_PMG_MSFTGroove_MSGROOVE_SEM_Brand_Exact__groove+music&tduid=(54acd8fabef9298e1183090a4a67c1b8)(259740)(2542549)(d_wp)()

*Offer valid until August 17, 2016. Customer must sign up for paid monthly subscription. Credit card required. Upon completion of first billing cycle, customer will receive via email a promo code valid for 90 days of Music Pass at no charge. Limit 1
promo code per customer, single use only. Promo code must be used by August 31, 2016. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed for cash. Not combinable with other offers. US only. Groove Music Pass catalog size and
availability varies by market and over time. Microsoft account and internet required; ISP fees apply. Works with Windows 10, PC, tablets and phones, Windows 8.1, Windows Phone 8, Xbox One and Xbox 360 (Xbox live required). Works with Sonos, Android and iPhone;
see app stores. Requires up to 100 MB storage. Download music on up to 4 devices (not available on Xbox and the Web). Stream to one device at a time. Subject to terms (which may change without notice) at microsoft.com/msa. For service usage rules click here.