Did not get groove 3 month promotion

Discus and support Did not get groove 3 month promotion in XBoX Sales and Promo to solve the problem; Hi, please contact me to resolve. Thank you. 45cc499b-7289-4d34-85ba-8387adafaad6 Discussion in 'XBoX Sales and Promo' started by SilentSeven, Aug 29, 2016.

  1. SilentSeven
    SilentSeven Guest

    Did not get groove 3 month promotion


    Hi, please contact me to resolve. Thank you.

    :)
     
    SilentSeven, Aug 29, 2016
    #1
  2. Groove Music Labor Day sale code not received

    Hi, There was a deal where if you subscribed to Groove Music for the Labor Day sale, you’d get two 3-month tokens for Groove Music in an email by the end of September. Spetember ended, and I never got my codes. I have never subscribed to Groove Music previously,
    I am eligible for the promotion and I did not receive my codes.
     
    CosMiC x SolaR, Aug 29, 2016
    #2
  3. Microsoft groove promotion December

    I signed up for the groove promotion for 4 months free of the service. It has been almost over a month now trying to get support, only to find out that no one is actually working on the issue as i was told. They told me to make a post here for help. After
    all my ssupport calls just for a promotion that they did not even have any knowledge about.

    I isnged up for. the 4 free months of. groove music. I received only one month of the service and did not receive the the remaining 3. months as was listed in the promotion. I am way far past annoyed that i cannot get any kind of help with this situation.
     
    Dieformcecf91b5-c1ac-4cf1-9b38-5a03620fae94, Aug 29, 2016
    #3
  4. Mister Maka
    Mister Maka Guest

    Did not get groove 3 month promotion

    Hey there SilentSeven1234!

    Can you please clarify where you purchased Groove Music for this particular promotion? Did you purchase a trial from your Xbox One or was it via your PC? Let us know so we can take a deeper look into it.
     
    Mister Maka, Aug 30, 2016
    #4
  5. SilentSeven
    SilentSeven Guest
    Hi, not positive. Pretty sure it was via xbox. possible it may have been through an android tablet or maybe even my phone. Lots of endpoints. Does it matter?
     
    SilentSeven, Aug 30, 2016
    #5
  6. YengD.
    YengD. Guest
    Hey there SilentSeven1234!

    May I ask when did you buy the Groove subscription?
     
    YengD., Aug 30, 2016
    #6
  7. SilentSeven
    SilentSeven Guest
    Details including order number sent via PM.

    My expectations to close this issue are:

    - get promised promotional period applied my account

    - reverses August Groove auto-renewal month charge

    - start promo period in August

    - get this resolved promptly.

    This should not be hard. From observing forum traffic, MSFT clearly had issues with this promo. I don't expect to have to do a lot of Q&A here. Just fix it please. Thank you.
     
    SilentSeven, Aug 31, 2016
    #7
  8. Miss Bijoux
    Miss Bijoux Guest

    Did not get groove 3 month promotion

    Hey SilentSeven1234 -

    Apologies for the frustration. So we can look into things a bit more, could you please provide us with the date of purchase?

    Thanks! Did not get groove 3 month promotion :)
     
    Miss Bijoux, Sep 1, 2016
    #8
  9. SilentSeven
    SilentSeven Guest
    July 15, 2016. Order number [Mod Removed]
     
    SilentSeven, Sep 1, 2016
    #9
  10. SilentSeven
    SilentSeven Guest
    hello? this forum is a very odd way to solve payment issues. isn't there an agent/chat/phone service available to resolve this.
     
    SilentSeven, Sep 2, 2016
    #10
  11. timothy001
    timothy001 Guest
    Hi Xbox/Microsoft,

    I have the same issue. I purchased a monthly Groove membership 29 Jun after reading this article:

    www.windowscentral.com/microsofts-latest-groove-music-promo-offers-4-months-service-price-1

    and then going to the official Microsoft link within it:

    www.microsoft.com/.../bogo

    I checked all the mice print (you know the tiny print that explains all the exclusions) and decided I still qualified so purchased the pass. I have not yet received a promotional code and am disappointed in what I think is false advertising.

    In fact, because I have been burned by Microsoft in the past, I contacted a technical representative towards the end of July to confirm the promotion. The tech. rep. couldn't find the promotion but said Microsoft would send the promotional code to me via
    email before the term expired. She also cancelled Groove subscription auto-renew so that I wouldn't be charged unduly.

    I just don't understand? It seems that I cannot truly trust and believe what I think is the written contract on Microsoft's advertisement pages?

    If someone can please help me, without passing the buck, I'd appreciate it. Every time I chat with a Microsoft tech. rep, they pass me on to someone else, until it's an eventual dead end where I'm sent some other link with my issue unresolved.

    Regards,

    Tim
     
    timothy001, Sep 2, 2016
    #11
  12. I also need assistance with receiving my promo code. Contacted several Microsoft representative and I was directed here.
     
    SuaveMochaOreo, Sep 2, 2016
    #12
  13. SilentSeven
    SilentSeven Guest

    Did not get groove 3 month promotion

    Hello? I would like an update on my issue please. This is not a satisfactory experience!
     
    SilentSeven, Sep 3, 2016
    #13
  14. tcyajybkc
    tcyajybkc Guest
    I had the same problem. I was on the phone with someone for 18 minutes today and then told I had to go to xbox support to get it resolved. I then went to chat for 20 or so minutes where they eventually led me here. Strange place to get your problem resolved.
     
    tcyajybkc, Sep 3, 2016
    #14
  15. SilentSeven
    SilentSeven Guest
    3 days and no update on request? Hello! Is there anyone there?
     
    SilentSeven, Sep 6, 2016
    #15
Thema:

Did not get groove 3 month promotion

Loading...
  1. Did not get groove 3 month promotion - Similar Threads - Did groove month

  2. Did anyone else notice what’s still missing from the recent achievement notification...

    in XboX Insiders
    Did anyone else notice what’s still missing from the recent achievement notification...: Hi community and Insiders, I’ve been testing the recent update that refreshed the achievement notifications, and while it looks smoother, it left me questioning something. Am I the only one who...
  3. Did AA batteries and the reused Xbox One UI hurt Xbox Series more than people admit?

    in XboX Insiders
    Did AA batteries and the reused Xbox One UI hurt Xbox Series more than people admit?: With the next Xbox generation getting closer, I keep wondering if Microsoft underestimated how important “next-gen identity” is for mainstream buyers. Do you think Xbox Series would’ve performed...
  4. Did Xbox recently change how achievement completion percentages are rounded?

    in XboX Insiders
    Did Xbox recently change how achievement completion percentages are rounded?: Has Xbox changed how achievement completion percentages are rounded/displayed recently? For years my Halo Infinite completion showed as 68% with 1365G earned. Recently it suddenly changed to 67%...
  5. Why did I not get into the New Update Boot and such as a “Alpha Skip Ahead?

    in XboX Insiders
    Why did I not get into the New Update Boot and such as a “Alpha Skip Ahead?: I would think at being the highest tier on the Xbox Insiders. That I would have the update guaranteed? Just surprised that even the highest tier doesn’t guarantee it. Update: I been with the...
  6. Did an update go out today that messed up anyone elses console?

    in XboX Insiders
    Did an update go out today that messed up anyone elses console?: Turned on my Xbox today and was met with a "there was a problem with this update screen" it wont connect to the internet. Ive power cycled, reset router, done everything. Is this just a wait and...
  7. Console did a Reset after a restart (ASA)(Series X)

    in XboX Insiders
    Console did a Reset after a restart (ASA)(Series X): I restarted my series x it took a little longer to boot then normal then when i loaded it i had no accounts on the xbox at all i filed a report. Curious if this is a known issue currently i know...
  8. Did they remove the ability to view a persons clips on their Xbox profile?

    in XboX Insiders
    Did they remove the ability to view a persons clips on their Xbox profile?: Id submitted by /u/Ashton1905 [link] [comments]
  9. did they remove the recents list in the last icon of home screen the new beta update

    in XboX Insiders
    did they remove the recents list in the last icon of home screen the new beta update: I used to have it but now its gone and it wont show submitted by /u/Psychological_Nose11 [link] [comments]
  10. Why did I get banned

    in XBoX Accessibility
    Why did I get banned: I tired changing my gamer picture this morning, then I got my account suspended for 2 days. No message why, just suspended. So I went on the website trying to appeal it, and there is no...