Did I get scammed?

Hi Minniemouse4918, my name is Jhon, and will be a pleasure help you

I agree with the answer that advisor Courtney gives, the order can be delayed quite a bit, since in December there is usually a large volume of purchases/shipments, and there were probably few staff working and they barely return to work, don't worry. , you are not the only user who is experiencing this problem, I have already seen several who have the same problem. so I recommend waiting a little but as long as the purchase status says in process.

You can find details on how to view your order history and the status of your purchase through the following link:

https://support.microsoft.com/accou...ft-store-aafefe88-3ec2-ce28-e0b6-eff1d5cc8170

I hope the information I gave you has been useful, have a happy day.

Hi Minniemouse4918, my name is Courtney and I would be happy to help.

If you bought it online on an official Microsoft site, you should not worry because due to the season, the order can be delayed quite a bit, remember that December is a time when there is a large volume of purchases/shipments, so I recommend waiting a little but as long as the status of the purchase says in process.

In any case, the only thing you can do is also continue trying to communicate with Microsoft Support, since they are the only ones who can give you a more accurate answer to what happened. Remember that this is a Microsoft public forum where we are players like you who help other users with basic problems, this means that we are not Microsoft employees.

Support: https://support.xbox.com/contact-us/

I hope you understand, I wish you good luck and a happy new year.

Best regards,
Courtney.

Yes that’s fine you can release it

I understand Minniemouse4918,

Once again I am sorry that you are going through this problem, if you wish I can release your question so that another expert or member of the community who has a little more knowledge about this topic or has gone through something similar can guide you in a better way. Alright?

I wait your answer.

Yes, I did order it from an official website but everybody that I have spoken to has said they will get back to me and it’s been weeks and they have not gotten back to me. It’s alright I appreciate the help, I’ll figure something out thank you! I appreciate it