Diablo4 ultimate edition download problem

SWA1NE88 · Jun 18, 2023

I purchased diablo4 ultimate edition but its only installing deluxe edition and says to "buy" the ultimate edition again?

:)

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

We need to make sure that the game is successfully purchased under the account that you're using, please follow the steps below:

"Go to Profile & system > Settings > Account > Payment & billing > Order History"

https://support.xbox.com/en-US/help/subscriptio...

Once confirmed that it is purchased under the correct account please remove and re-add your account by following the steps below:

" REMOVE ACCOUNT

1. Press the Xbox button to open the guide.

2. Select System > Settings > Account > Remove accounts.

3. Select the account that you want to remove, and then select Remove to confirm.

4. When you're finished, select Close.

POWERCYCLE CONSOLE

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

ADD ACCOUNT

1. Press the Xbox button to open the guide.

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new.

3. Enter the Email address and the password.

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept.

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console."

SWA1NE88

I have let the game install bu this still has not fixed the issue it only says the "base game" I click on add-ons and there's nothing there?

Francia J.

I appreciate it. Have you tried installing the game edition available and then check inside of your game if the Ultimate Edition content will show up?

SWA1NE88

I have tried this and still no luck.... I have gone to the order history and it does show that the ultimate edition was purchased via redeemed code but still will not let me download this edition

Francia J.

Please follow the steps below then check if you can install them from here:

"Go to "My games and apps" > Installed games > Highlight the game > Press the Menu button > Go to "manage games and add-ons" > Click the game icon. "

Diablo4 ultimate edition download problem