DEVOLUCION CARGO NO RECONOCIDO -[Translation - UNRECOGNIZED CHARGE RETURN]

Hello Jesus ��AlexisdlaO,

Thank you for posting on Xbox Forums. In regards to this issue, as XBF Leo G stated, you will need o Contact Xbox Support for further assistance.
If you follow the instructions laid out by XBF Leo G you will be able to get in contact with support. To contact them please follow the link provided
to Contact Xbox Support and these steps.

How to contact the Xbox Support Team:

1. Click the support team link we provided
2. Select Billing & accounts in the category area
3. Select See other options
4. Select Charges on my account
5. Select Show contact options
6. Select Request a call from Support

Thank you again for posting on Xbox Forums and we hope this helps.

Hello Jesus,

Thank you for posting on the Xbox forums. We understand that you are interested in learning how to request a refund for a subscription. The subscription may get automatically refunded if you

cancel the subscriptionwithin a certain amount of time. If the refund does not get issued automatically after cancelling the subscription, we suggest reaching out to the
Xbox Support Team. The Xbox Support Team are only able to issue refunds for subscriptions. They cannot issue refunds for

digital products. We will provide steps on how to contact the support team. Be sure to let us know the results!

How to contact the Xbox Support Team:

1. Click the support team link we provided
2. Select Billing & accounts in the category area
3. Select See other options
4. Select Charges on my account
5. Select Show contact options
6. Select Request a call from Support

No puedo cancelar, el mensaje que aparece es:

"¿Cancelar? Pero si está pagada...
Esta suscripción está pagada hasta el 27 de octubre de 2019.

Si aún quieres cancelar, ponte en contacto con soporte técnico al cliente."

mi deseo es cancelar pero no me permite hacerlo.

[Mod Translated - I can't cancel, the message that appears is: "Cancel? But if it's paid ...This subscription is paid until October 27, 2019.If you still want to cancel, contact customer support. "My wish is to cancel but it does not allow me to
do so.]

Hello Jesus,

Thank you for posting on the Xbox forums. We understand that you are interested in learning how to request a refund for a subscription. The subscription may get automatically refunded if you

cancel the subscriptionwithin a certain amount of time. If the refund does not get issued automatically after cancelling the subscription, we suggest reaching out to the
Xbox Support Team. The Xbox Support Team are only able to issue refunds for subscriptions. They cannot issue refunds for

digital products. We will provide steps on how to contact the support team. Be sure to let us know the results!

How to contact the Xbox Support Team:

1. Click the support team link we provided
2. Select Billing & accounts in the category area
3. Select See other options
4. Select Charges on my account
5. Select Show contact options
6. Select Request a call from Support

Hey there FelixFlores Vazquez,

Thanks for reaching out to the Forums for advice on how to hopefully get a hold of your account. I can totally understand how distressing this could be, however, no one here on the Forums has the ability to directly look into your account or affect it in
any way. At this point, I suggest getting into contact with support for further assistance.

Hope this information was helpful.

Thanks!

hola, checaste alguna suscripción como gold o gamepass que esté renovado? quizá olvidaste desactivar la renovación automática.

puedes checar la transacción en tu historial de compras,

1. Sistema > Configuración > Cuenta >
   Pago y facturación.
2. Selecciona Historial de pedidos para ver tus compras.

[Translation-

Hello, did you check any subscription like gold or gamepass that is renewed? you may have forgotten to turn off auto-renewal.





you can check the transaction in your purchase history,





System > Setup > Account > Payment and billing.

Select Order History to view your purchases.]