Devolução [Refund]

FoxJunior123 · Oct 27, 2018

Como posso fazer uma devolução de um jogo??

[Translation - How can I make a return of a game ??]

:)

XBF Leslie D · Oct 27, 2018

devolução [devolution]

Hi Alex.

In regards to reversing the payment, you would need to submit a refund request.

Click here to learn How
to complete the refund request form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of the status of your request.

If needing further assistance with the purchase I would suggest to contact Live Support.

The best way to reach Live Support would be here: https://support.xbox.com/contact-us#0

It's going to ask if you want help from the virtual agent select
no thanks,pick the category (Games)and just pick a contact method
(request a call from support or Chat is faster).

AlexFranco123 · Oct 27, 2018

devolução [devolution]

Boa noite, fiz uma compra por engano de um filme pelo xbox 360 mas só percebi quando veio a fatura do cartão. Gostaria de saber se tem como cancelar a compra já que o filme também não foi nem visto ainda. Obrigdo.

Translation: [ Good night, I made a mistake purchase of a movie through xbox 360 but only realized when the card came in.
I wonder if you can cancel the purchase since the film has not been seen yet.
Thank you.]

Julian_ · Oct 27, 2018

Hi! In order to find out if a refund is possible, you would have to reach out to Xbox Support: Contact Us | Xbox Support

XBF Lance J · Nov 2, 2018

Hey Fox,

If you are unhappy with your game purchase, please visit our
Refund Request page.

Julian_

Hi! In order to find out if a refund is possible, you would have to reach out to Xbox Support: https://support.xbox.com/contact-us

XBF Lance J

Hey Fox,

If you are unhappy with your game purchase, please visit our
Refund Request page.

XBF Leslie D

Hi Alex.

In regards to reversing the payment, you would need to submit a refund request.

Click here to learn How
to complete the refund request form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of the status of your request.

If needing further assistance with the purchase I would suggest to contact Live Support.

The best way to reach Live Support would be here: https://support.xbox.com/contact-us#0

It's going to ask if you want help from the virtual agent select
no thanks,pick the category (Games)and just pick a contact method
(request a call from support or Chat is faster).

XBF Felixx P

Hello
ErichCesar!

Thanks for reaching out to Xbox forums support.

I understand you're wondering where your funds are a few days after being approved for the refund.

I would first suggest contacting your banking institution just to confirm whether or not the money was returned to your account from Microsoft.

Also, you can sign into your Microsoft account and check the refund status by following this link:
MY REFUNDS

If you need further assistance regarding your billing / refund history, I would recommend setting up a call back from an Xbox Customer Support billing agent so that they can look into your account / refund status.

As provided above the best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0

Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support

I hope this helps a bit more. Let us know!

Felix

Xbox forums support

jFFxst EC

Após o resgate, não é possível devolução ou recuperação do codigo, sinto-lhe dizer que a microsoft ou qualquer pessoa aqui não poderia, ajuda-lo nessa questão.

Devolução [Refund]